- Entry level
- No Education
- Salary $18,000.00 - $30,000.00 unpaid work
- San Jose
What You’ll Do
This role is responsible for portfolio simplification and transformation leading to a set of offers that map to the CX Racetrack Lifecycle, growing recurring revenue, and improving adoption and renewals. You'll manage the assigned services portfolio, continuously working to validate and improve the defined services and pricing strategy, and finding critical "white space" to differentiate Cisco in the market and maintain the portfolio roadmap, such that CX metrics are attained (bookings, revenue, margin, ARR, etc.).
Other Responsibilities Include:
Driving interlock with the BE Product Management, early in product development lifecycles, to ensure the roadmap is understood and field feedback is taken into account
Actively support interlock and adoption motions for key customers
Define core “strategic partner” relationships for co-development opportunities
Investigate and understand customer and competitive trends, challenges and needs, and transform them into a bold service portfolio that delivers genuine business outcomes, value and differentiation to our customers; ability to predict market and customer trends
Ensure regional nuances and compliance requirements and ensure they are appropriately incorporated into the portfolio
Maintain a detailed knowledge of the competitive landscape including new players, acquisition activities, new product and services launches, etc.; ensures this knowledge is packaged for consumption by delivery leadership and any recommended portfolio adjustments are clearly outlined
Liaise with marketing and PR, ensuring a complete set of collateral is in place and of high quality for all core offers
Ensure effective interlock with regional and delivery management, and CX Operations, supporting methodology development, training, and all activities required to drive revenue
Enable interlock with sales management, Business Development Managers (BDMs), and field enablement, actively participating in go to market development, collateral, SKU strategy and CSDM process, sales training, and all activities required to drive bookings
Define innovation initiatives, to support overall portfolio management, including defining the minimum viable services package required for market trials
Review and adjust profitability targets of the services portfolio within assigned markets
Regularly meet with clients, including those to whom Cisco is delivering newly defined services, to ensure market perceptions are well understood
Who You’ll Work With
The CX Product Management teams will be responsible for the definition of the components and timing for the roadmap of the architecture-specific offer portfolio, ensuring tight alignment with Cisco’s product portfolio and roadmap. Ensuring interlock with appropriate BE(s), New Product leadership, and delivery and sales management are critical to success, as are deep insight into customer trends, challenges and needs. You will collaborate with other SPMs, and the cross-technology strategy team, to ensure cross-technology alignments are defined and communicated in a clear and simple manner. You will also work with the Customer Success & Business Development Alignment function, regional delivery management, and Partner teams to support the partner strategy core offerings in the portfolio, and track success over time, adjusting as required.
Who You Are
To be successful you'll cultivate an executive presence and bring a strong mix of product management and customer experience specific acumen coupled with strategic vision and flawless execution. You will be the champion and advocate for the portfolio with sales, the field generally, and customers. You are detail oriented, highly organized and adaptable to a changing environment. You have strong analytical abilities and have a comprehensive understanding of business processes and campaign strategy. You have the ability to collaborate, lead and work under pressure in a fast-paced matrixed organization.
You've achieved a Bachelor's degree, with Masters’ degree strongly preferred
You have a minimum of 15 years' dynamic experience in Product Management in marketing, product management, strategy or consulting role
Demonstrated experience in portfolio management or product management
A solid understanding of the Cisco Architectures, customer needs, Cisco and competitor technologies, and industry trends
A solid understanding of the Cisco portfolio
Demonstrated ability to negotiate and
About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.