Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Santa Barbara



Department Business Specialist I: $69, 227.68 - $83, 121.64 Annually

Department Business Specialist II: $79, 387.78 - $95, 512.87 Annually

Bilingual allowance when applicable

- Vacation: 12 to 25 days per year depending on length of public employment.
- Holidays: 12 days per year.
- Sick Leave: 12 days sick leave per year. Unlimited accumulation, one year of which can be converted to service credit upon retirement.
- Health Plan: Choice of medical and dental plans (with vision care). County contributes toward the employee's premium.
- On-Site Employee Health Clinics in Santa Barbara and Santa Maria: Provides ongoing and episodic services to eligible employees and their eligible dependents over age 15.
- Bilingual allowance when applicable.

For more information on County of Santa Barbara benefits click on the Benefits Tab above or visit:

We are accepting applications to fill two full-time Business Systems and Operations Specialist (Department Business Specialist I) vacancy in Santa Barbara for the Behavioral Wellness Department.


The County of Santa Barbara's Department of Behavioral Wellness is responsible for ensuring the provision of mental health services mandated by the State of California for children with serious emotional disturbance, adults with serious mental illness, and all Medi-Cal beneficiaries with specialty mental health needs. Our Mission is to promote the prevention of and recovery from addiction and mental illness among individuals; families and communities by providing effective leadership and delivering state-of-the-art, culturally competent services that are guided by measurable client-specific outcomes. Behavioral Wellnessannually provides treatment, rehabilitation and support services to approximately 7,600 clients with mental illness and 4,500 clients with substance use disorders. For more information, please visit:


The candidate selected for this position will have the opportunity to participate in modern business systems development and management, and work collaboratively with other information technology staff and the Division Chief to meet the needs and demands of the Department. The Business Systems and Operations Specialist reports to the Division Chief. Under general direction, supports departmental staff in the proper and efficient application of business process, fiscal, and/or information system analysis in order to improve the service delivery of programs; analyzes and reports on program requirements and performance; and performs related duties as required.

Department Business Specialist I/II is a professional-level, flexibly-staffed classification series.
- Department Business Specialist I is the entry level and may lead but would not typically supervise staff.
- Department Business Specialist II is the journey level and may be assigned supervisory responsibilities over other professional staff. Incumbents are expected to be knowledgeable in department business processes and at least one of the following: critical program regulations; governmental fiscal record keeping – including budget, contract, and grant preparation and monitoring; or automated systems.

PLEASE NOTE: Candidates may be appointed at theDepartment Business Specialist I or Department Business Specialist II level, depending on the candidate's qualifications and needs of the department.

The Ideal candidate will have:
- Proficiency in modern business systems (e.g., ServiceNow, SmartSheet, Tableau)
- Very strong interpersonal skills and client service focus
- Background in problem solving, troubleshooting complex situations, and finding creative solutions
- Ability to be open to change and new information, and adapt behavior and work methods in response to new information, changing conditions, and unexpected obstacles
- Strong analytical and organizational skills
- Excellent oral and written communication skills and the ability to interact with all levels of internal and external customers
- Demonstrated ability to develop and maintain sound working relationships with people of diverse backgrounds and personalities
- Demonstrated ability to work well independently and as a team player
- Ability to remain professional with the utmost level of diplomacy and integrity
- Ability to be detail oriented while handling multiple projects with competing priorities
- Ability to organize and prioritize work, and meet deadlines
- Demonstrated proficiency in Microsoft Office Suite products (Word, Excel, Outlook, and PowerPoint)
- Experience using a database to capture and organize data
- Flexibility, a positive attitude, and an impeccable character
- Ability to prepare and write clear and concise documents (e.g., memoranda, correspondence, project charters, and business operations needs assessments)
- Excellent customer service skills and experience working with the public
- Ability to process, interpret and communicate complex contractual information to internal and external clients

Examples of Duties

- Conducts meetings and individual conferences with vendors and stakeholders to discuss business needs analysis, performance problems, and issues.
- Makes recommendations to Manager on difficult and complex business system and operational matters.
- Researches and analyzes technology solutions to determine their impact on departmental processes; analyzes, develops and recommends operational improvements; analyzes, develops, drafts, and maintains tracking of, and reportson various project activities.
- Develops written procedures to implement adopted policy or to clarify and describe standard practices; coordinates the development of procedures to support new processes and systems and maximize service levels; evaluates organizational impact of changes.
- Participates in meetings and presents analysis to assist managers in making operational and administrative decisions.
- Works closely with cross-functional groups to resolve matters, including Information Technology, Quality Care Management, Fiscal, Clinical Operations, and other community business partners (CBOs).
- Serves as a liaison with vendors and staff supporting Department business systems providing technical and project management expertise; assists as needed on other duties as assigned.
- May lead, but would not typically supervise staff.

Employment Standards
In order to be considered for this position, applicants must provide detailed information on their application to demonstrate how they meet the employment standards (minimum qualifications) listed below:

- Possession of a bachelor's degree in math, statistics, computer science, business administration, or a related field OR
- Possession of an associate's degree in math, statistics, computer science, business administration, or a related field AND two (2) years' of professional experience with contract management processes and programs; OR,
- Four (4) years' of professional experience analyzing general business processes for modern business systems management processes and programs; OR
- A combination of six (6) years' of training, education, and/or experience that is equivalent to one of the employment standards listed above and that provides the required competencies.


Business Knowledge/Technical Skills
- Knowledge of business systems
- Knowledge of and ability to use one or more program, fiscal, or automated systems to meet the business needs of a department

Process Management
- Ability to identify and implement improvements to business processes and systems to achieve greater efficiency and effectiveness, using logic and other disciplined methods for problem solving and evaluation
- Ability to compile and analyze information, develop recommendations, draw conclusions, and project consequences of actions and recommendations
- Ability to communicate effectively with all levels of staff and other organizations

Action Orientation
- Ability to plan, organize, manage , and facilitate meeting multiple and conflicting deadlines
- Ability to anticipate the unexpected and resolve issues in order to achieve goals
- Ability to make decisions in a timely manner

- Ability to demonstrate innovation in service delivery

Customer Focus
- Ability to solicit and consider the ideas of others before making decisions regarding the delivery of services that meet customer needs and program requirements
- Ability to incorporate customer suggestions into process improvements
- Ability to establish effective relationships with customers and gain their trust and respect

- Ability to lead the work of others; to plan, organize, and delegate work; to evaluate results; and to encourage collaboration and teamwork

- Independent travel throughout the County and state may be required.
- Possession of a valid California Class C Driver's License will be required at the time of appointment.
- Fingerprinting for the purpose of a criminal record check as authorized by Section 16501 of the California Welfare and Institutions Code and Section 11105.3 of the California Penal Code may be required for some positions.

- Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
- Supplemental Questionnaire Ranking: Candidates' response to the required supplemental questionnaire will be evaluated and scored. Candidates' final score and rank on the employment list will be determined by their responses to the supplemental questionnaire. This process may

  • education
  • excel
  • ms project
  • powerpoint
  • word