Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Cary


What you’ll be doing...
The Business Transformation Manager (BTM) will report to the Director of Business Transformation and work with business unit and functional leaders at the highest levels within the organization, especially leaders in the wireline business units, to execute on a variety of strategic and transformational projects aimed at achieving the strategic and financial objectives of the business and preparing the business for future. You may be asked to drive business transformation efforts, new revenue-generating initiatives, or analytics across one or more Verizon business units. These transformation initiatives will be conceived at the highest levels of the organization and, as such, will have visibility at that level.
You will not only get to frame initiative scope and strategy but will also lead the execution of recommendations. You will focus specifically around key performance indicator development and implementation with respect to certain practices within the business. In this process, the BTM will lead the execution teams drawn from the Business Transformation group, as well as the business and functional units.
Lead concept, scope definition, and execution of strategic and operational business transformation initiatives, ranging from Corporate and Operational Strategy to Process Improvement.
Provide proactive and engaged leadership on key projects designed to increase revenue, reduce expenses, enhance business efficiency, and improve customer experience.
Act as an effective change agent utilizing proper stakeholder analysis and change management techniques.
Working with the Director of Business Transformation, and leaders in wireline business units, to provide effective leadership for the initiatives under analysis and execution.
Provide senior leadership and functional unit management with updates on project status, key metrics, issues, and risks.
Understand and analyze various drivers impacting key metrics and outcomes and provide a fact-based recommendation to the stakeholders.
Be a liaison between business units on projects that have a multi-organization or business unit scope.
Facilitate team meetings and cross-functional workshops.
Conduct analyses needed to prove or disprove the hypotheses driving project execution.
Proactively anticipate and work towards mitigating risks to project execution or stakeholder engagement.
Support others by providing real-time coaching on business transformation and process improvement methodologies and tools.
What we’re looking for...
You’ll need to have:
Bachelor’s degree in engineering, business, or related discipline or four or more years of work experience.
Six or more years of relevant work experience.
Even better if you have:
An MBA or advanced university degree.
Experience working in a tier-1 management consulting organization.
Experience in developing and using key performance indicators to drive business performance, specifically, around with labor and project performance, including budget-to-actual analyses and estimates to complete; including IT system enhancements related to performance metric developments.
Excellent presentation skills, including ability to create presentations using Microsoft PowerPoint, and experience presenting to all levels of an organization.
Outstanding quantitative and analytical skills, including ability to conduct outside/inside research, analyze data, and use Microsoft Excel effectively to develop models and drive analyses.
Experience in telecom or related industries.
Experience or certification in Lean Six Sigma.
Ability to drive results at all levels, regardless of reporting structures.
Proven record of managing multiple simultaneous projects on time and budget.
Excellent verbal and written communication skills.
A focus on strategy, operational processes, and customer experience.
Proven record of performance and trusted professional credibility.
Experienced team leader with proven facilitation, change management, and problem solving experience.
Comfort in working up and across the organization – working with senior staff members and front line employees.
Demonstrated competency in strategic thinking that results in new ideas that drive the business forward.
Track record of handling extremely confidential information appropriately.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond

About the company

For more than 100 years, Verizon has been at the center of the communications revolution.
Verizon is one of the largest communication technology companies in the world.

We help people, businesses and things communicate better.

The digital world promises consumers a better, more connected life, and we’re the ones delivering it. We make it possible for people to stay in touch and businesses to connect with their customers. We’re also bringing technology and hands-on learning opportunities directly to kids who need it most. Our goal is to inspire tomorrow’s creators to use technology to build brighter futures for themselves, their families and the world.

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