- Entry level
- No Education
- Salary to negotiate
Description Fujitsu America, Inc. provides a complete portfolio of business technology services, computing platforms, and industry solutions. Fujitsu platform products are based on scalable, reliable and high-performance server, storage, point-of-sale, and mobile technologies. Fujitsu combines its renowned platform offerings with a full suite of onshore, near shore and offshore system integration, outsourcing, and datacenter services covering applications, operations, infrastructure, customer service, and multi-vendor lifecycle services. Fujitsu provides industry-specific solutions for retail, manufacturing, healthcare, government, education, financial services, and telecommunications sectors. For more information on Fujitsu America's business scope, visit http://solutions.us.fujitsu.com/.
We are seeking a Call Manager for our Richardson, TX location.
Job Description: The Call Manager position will be responsible for monitoring and escalating resolution activities on high severity, customer impacting issues, as well as communicating the status and impact of open issues and coordinating resolution activities as required. They will engage and coordinate with internal groups to ensure visibility, traction and ultimately closure on customer escalations. The Call Manager will act as a liaison between the customer and internal groups, working to balance multiple clients while providing complete customer satisfaction and quality of service. Responsibilities: . Incident classification . Develop and maintain meaningful records relating to service issues . Tracking and monitoring . Expedite logistics requests . Owning and controlling Service Requests and Service Level Agreements . Communicate Service Request status and progress to all concerned parties
Qualifications Skills Required: Microsoft Office (Word, Excel, Outlook etc.) 5+ years of customer service experience required. Highly effective oral, written communication and presentation skills required. Proven ability to work independently in a fast-paced environment. Strong organization skills and ability to multi-task and prioritize work. Recognition of the interpersonal "soft skills" that is required when dealing with peers, customers and executives in stressful situations. Strong ability to communicate both orally and in writing to technical and non-technical personnel.
About the company
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 162,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
ICT, Highly Reliable Computing and Communication Systems, Cloud computing, System Integration, Software, Solutions, Hardware, Notebooks, Computers, Tablet, LIFEBOOK, IT Services, Servers, Infrastructure