- Entry level
- No Education
- Salary to negotiate
Department: SMITHS Front End
Position Type: Employee
Position Reports To: Customer Service Manager Lead
Position Supervises: N/A
FLSA Status: Non-Exempt
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Promote trust and respect among associates.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store.
Gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about products.
Responsible for being visible, friendly, and actively greeting, engaging and assisting customers.
Process customer transactions through the check lane quickly, accurately, and efficiently.
Observe scheduled shift operating hours.
Receive accurate payment for merchandise; makes change; processes checks, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties.
Understand the Point of Sale system, and handle various tenders, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
Record the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad.
Understand and adhere to the company's cash handling procedures and work honestly and effectively to control loss.
Understand and adhere to guidelines on restricted sale items, such as Alcohol, Tobacco, Fireworks, and Videos.
Follow procedures to limit shrink such as, but not limited to: checking for bottom of basket, scanning all items to ensure proper balance on hand, avoid manual hand rings, and close the loop procedures.
Able to complete transactions in the time allotted to ensure productivity beach marks are met.
Report pricing discrepancies as directed by company policy.
Stay current with present, future, seasonal and special ads.
Offer and/or mention to customers all company directives such as Kroger Personal Finance, fundraising requests, customer service surveys, fuel points.
Keep checkout area clean.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Adhere to all local, state and federal laws, and company guidelines.
Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
Successfully completed checker training
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math: counting, addition, and subtraction
Must be able to meet the minimum physical demands of the position
Must be 19 or older
Current alcohol sellers permit once employed
Desired Previous Job Experience:
High school diploma or equivalent
Customer service experience
Second language: speaking, reading and/or writing
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
Education Level: High School Diploma/GED Desired
Required Certifications/Licenses: None
Shift(s): Day; Evening
Nearest Major Market: Twin Falls
About the company
Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,425 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry's, King Soopers, QFC, Ralphs and Smith's. The company also operates 789 convenience stores, 337 fine jewelry stores, 1,109 supermarket fuel centers and 38 food processing plants in the U.S. Kroger also operates over 80 “The Little Clinic” retail healthcare sites inside select Kroger, King Sooper and Fry’s stores.
Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information please visit Kroger.com.