- Entry level
- No Education
- Salary $18.00 gross per hour
Represent Child Welfare by greeting visitors in a courteous, efficient and customer focused manner. Answer general questions, offer assistance, and referrals to clients. Provide clerical and other support to the Child Welfare Division. Provide translation/Interpretation during Family Engagement Meetings and for other requested activities within Child Welfare.
Bilingual (Spanish/English) required.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. (Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.)
Answer incoming phone calls when at the front desk. Identify efficiently and accurately the caller's need and direct caller to the proper extension or department employee in a customer focused manner. Provide calm, respectful responses to individuals in stress filled situations. Greet and directs walk-in customers and visitors and identify the purpose of the visit and provide assistance as needed. Oversee lobby and lock and unlock doors daily. Update lobby directory or announcement board daily. Monitor unauthorized posting in the lobby area. Keep the lobby area clean of debris and wipe down hard surface throughout the day.
Perform a variety of clerical duties that include data entry, imaging/scanning, mail distribution, copying and assembly of informational packets. Responsible delivering necessary paper to all copy machines. Replacing toner in copy machines and printers. Responsible for maintaining stock of resource material and application packets in lobby and place supply orders monthly.
Assist Child Welfare staff with various background checks and documentation. Perform various legal searches and background checks to obtain birth certificates and perform daycare background checks. Perform computer research of the state identification number in State computer system and enter the ID number into State Child Welfare data tracking system (Trails).
Assist in preparation of meeting room for all family engagement meetings, assisting in setting up technical equipment for teleconferencing, preparing visual aids and other requested services. Assist in keeping the meeting rooms clean, by wiping down the table, chairs, refilling water pitcher and restocking drinking cup before and after meetings.
Deliver time sensitive Court documents to the Court House once per day. Facilitate all required correspondence with participants of meetings including families, outside experts and professionals, involved community members and all participants within Child Welfare.
Set up ongoing Foster Care Review schedule coordinating with caseworker's calendars and the State reviews. Mail out letters to invite all individuals involved in scheduled Foster Care review. Monitor and schedules Family Engagement Meetings, through the schedule line, email or face to face requests.
Provide Spanish/English interpretation for Child Welfare staff. Interpretation will be performed at the department, on the telephone, or out in the field accompanying a caseworker to the home or other location of a client.
• High School Diploma or equivalency.
• Successful completion of an Associate's Degree is preferred.
• Equivalent combination of education and experience may be considered in lieu of degree.
Required Work Experience:
• Two years full time business or clerical experience in an office environment which includes a high level of customer service and working with the public.
Preferred Work Experience:
• Experience working in a public or private human services organization.
• Experience working in a Child Welfare environment.
Required Skills, Knowledge and Abilities:
• Must possess ability to keyboard at 35 words per minute.
• Ability to read and write Spanish in a proficient manner. Ability to interpret and translate between English and Spanish using the professional language. Bilingual required.
• Must possess a valid Colorado Driver's License and adequate Liability Insurance. Must provide own transportation and be willing to travel throughout Weld County.
• Must pass Human Services background checks. Background checks include CBI/FBI fingerprinting and will continue to be monitored throughout employment.
Other Necessary Requirements
Ability to enter data into several different computer programs. Ability to learn and apply new computer skills on a regular basis. Knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
Ability to read and comprehend instructions, correspondence and department policies and procedures. Ability to write correspondence.
Ability to effectively communicate in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to apply math concepts and calculations in the work environment.
Ability to apply common sense to problem solve in a work environment.
Ability to adapt to fast paced, high volume and ever changing work environment and be able to handle high stress and conflict filled situations while remaining calm and professional. Must be well versed in effective conflict resolution and possess ability to deescalate hostile situations. May provide support to Caseworkers and other Child Welfare staff by temporarily watching children during family meetings, while longer term care arrangements are made or in other emergency situations.
Follow Human Services policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both. Understand and implement rules and regulations for Child Welfare organizations in Colorado outlined in the State of Colorado Department of Human Services Volume 7 guidelines.
Work may involve time away from a standard office environment, which may consists of driving to and from meeting locations. After hours and on call work situations may occur on occasion in order to provide oversight or supervision to afterhours workers. Work office will be on the Greeley Campus, but employee may perform work at one of the other satellite offices when required.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to sit for extended periods of time and is frequently required to stand and walk. The employee must frequently lift and/or move up to 25 pounds and must occasionally lift children up to 75 pounds. The employee frequently is required to use their hands and reach with hands and arms. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and ability to adjust focus such as that used when using a computer or reading.