- Entry level
- No Education
- Salary $18,000.00 - $30,000.00 unpaid work
What You'll Do
In the Client Service Executive role within our Global Enterprise Segment, you will be responsible for customer-facing sales and driving the overall success of Cisco Service business. You will work with some of the largest Enterprise Accounts on a Global level and will position Professional, Support, and Managed Services to your clients.
Specialization and Focus:
Provide excellent knowledge and competency of the full services portfolio
Sell solutions aggressively, proactively and consultatively, based on current and new portfolio of both TS and AS service offerings
Utilize strong account relationship skills at multiple levels within the organization where you are proactively engaged with the customer; potentially within multiple accounts
Manage all aspects of the customer account proactively, with respect to Services deal transactions
Typical Sales Cycle:
Maintain and develop existing and new customers through appropriate and ethical sales methods.
Optimize quality of service, business growth, and customer satisfaction.
Uncover and qualify opportunities to ensure maximum value to the client in the solution proposed
Present a transformational business case and articulate how Cisco’s solutions align to the customer’s strategy while always looking at the entire Cisco solution portfolio to upsell and cross-sell across the spectrum of solutions
Tie all solutions back to the value they are creating for the customer
Attainment of Quota
Transformational growth within the account
Renewal Rate, Attach Rate, Multi-Year Conversion, Discounts/Margin
Specific Offer/Portfolio targets
Who You'll Work With
You will spend 60%-70% of your time in customer facing and impacting scenarios, while exhibiting executive presence either face-to-face or via collaborative tools and technology such as WebEx, Telepresence, etc. You will be able to work cross-functionally, including, but not limited to Operations, Delivery, Product Sales, Finance, Legal, Architecture teams, and Partners. This will ensure alignment with the global account strategy and consistent local implementation.
Who You Are
BS / BA degree or equivalent
5+ years of experience in service sales with a very deep understanding of IT Service Management
Experience in building stakeholder interlocks and also communicating analysis and business outcomes in a concise and precise way
Ability to coordinate multiple related initiatives effectively, track record of successfully negotiating contracts in tight coordination with a cross-functional teams.
Knowledge of Cisco Services offerings, software portfolio, data & analytics, security and industry trends (e.g. cloud and ITSM)
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.