Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Evanston


Position: Collaboration and Productivity Solutions Manager Location: Evanston, IL Job Id: 770 # of Openings: 1 ob Title: Collaboration and Productivity Solutions ManagerArea: Information Technology - Infrastructure ServiceReports to: Director - IT InfrastructureClassification:ExemptOrganization OverviewRotary unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities. Each year, Rotary members invest more than $200 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs and humanitarian initiatives, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit.Rotary’s Commitment to DiversityAs a global network that strives to build a world where people unite and take action to create lasting change, Rotary values diversity and celebrates the contributions of people of all backgrounds, regardless of their age, ethnicity, race, color, abilities, religion, socioeconomic status, culture, sex, sexual orientation, and gender identity.General OverviewRotary Technology’s vision is to build a smart Rotary through the power of technology. RT enables vital services through business solutions, cybersecurity, productivity and collaboration tools, and the user support, powered by a secure, stable and resilient infrastructure.Rotary Technology’s IT Infrastructure team seeks Enterprise Collaboration and Productivity Solutions Manager. This position is responsible for understanding Rotary’s customer needs to lead an essential program defined by: strong architecture, user adoption, enterprise content management, business process automation, and user-centric solutions.The ideal candidate possesses extensive technical experience delivering solutions for the Microsoft ecosystem at scale in a significant enterprise, as well as superior customer service, engagement and delivery skills. This role requires hands-on technical skills in interacting with customers to configure and implement solutions within the Microsoft Office 365 ecosystem, with a focus on SharePoint, Teams and collaborative solutionsYou Will HaveBachelor's Degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related fieldSeven (7) years of experience managing, maintaining and implementing significant technology programs, computer system infrastructure and design, network operations, security design, and configurations and system/server administrationFive (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team.3 or more years of experience architecting and implementing a vision, strategy and roadmap for Microsoft and related productivity, collaboration & endpoint tools.Preferred experience includes Advanced degree (e.g. Master’s, MBA, etc.)Microsoft Cloud (O365, Azure, etc.) Technology CertificationsCertifications in ITIL and an Organizational Change Management Framework (e.g. ADKAR)Experience working on international projectsExperience working with remote project teams The ability to communicate effectively and tactfully with all levels of stakeholders, both in verbal and written modes; able to pay close attention to detail.A high degree of personal integrity and strong work ethic and be proficient in delivering sustained results in dynamic environments.Ability to proactively manage risk and influence others.Entrepreneurial drive and work ethic.Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.Excellent interpersonal communications skills, including a positive and professional attitude.Proven ability to lead business solution projects to successful conclusion with diverse teams to effectively achieve high adoption and user satisfaction of productivity and collaboration solutionsYou Are Good AtAbility to clearly and effectively communicate verbally and in writing to a diverse audience.Excellent organizational skills with high attention to detail.A positive, team-oriented attitude with confident leadership abilities.The ability to build and maintain positive professional relationships with project stakeholders.A commitment to customer satisfaction with quality products or services.Deep technical knowledge of the Microsoft 365 technology portfolio of services from the user endpoint through the Office 365 cloud servicesAbility to translate complex services into an easily understandable set of user-centric capabilitiesThe experience to lead, measure and mature an enterprise user adoption campaign using organizational change management practicesYou Will Be Responsible ForStrategy & PlanningOwns the product vision, strategy, and roadmap for collaboration, conferencing & productivity platforms.Defines and delivers solutions using Microsoft SharePoint, Office365, Skype/Teams, Windows 10, Intune and the Microsoft 365 ecosystem.Serves as a subject matter expert and interacts with customers, senior management, product teams, and vendor partners.Leads modernization, digital transformation, workflow automation, and related process re-engineering efforts by educating the user community on features and capabilities through presentations and demonstrations.Acquisition & DeploymentOversees governance and project management activities for the productivity and collaboration product line to ensure user adoption, while simultaneously providing standardization necessary for security, compliance and discoverability.Creates & communicates compelling end user adoption strategies.Designing and supporting Unified Communications and Collaboration solutions using Skype, Teams and other solutions for web, video and audio conferencing, including conference room equipment and integrationLeads and develops team members, with a staff of up to 5 team membersWorks with product owners, stakeholders, and developers to define and deliver high-value features.Operational ManagementResponsible for the of administration and functional capabilities of Microsoft SharePoint, Exchange, Skype/Teams, Office365, and other parts of the Microsoft ecosystem.Working with the Endpoint team in managing end user devices using the Microsoft management tools, including PC’s and mobile devicesManaging electronic content / document management tools, collaboration tools, productivity tools and business process automation tools.Liaison with network administrators and software engineers to assist with quality assurance, program logic, and data processing.AttributesCollaboration- Build partnerships and work with others to meet shared objectives.Communication– Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.Engagement- Foster relationships by hearing, recognizing, and valuing others.Innovation– Move Rotary beyond traditional ways of thinking.Adaptability – Respond to changes willingly and recognize when to adjust based on the situation.Why work for Rotary?Generous medical, dental, and vision benefits packageProgressive 401k matching contributionsAbove market and generous paid time off packageTuition reimbursementProfessional development opportunitiesOn-site cafeteria and coffee bar with special pricing for Rotary employeesFlextime-several different work schedules to choose fromClose to CTA, Metra, a variety of stores, and many food options

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