- Entry level
- No Education
- Salary to negotiate
- Brown Deer
Department: RND Store
Position Type: Employee
Position Reports To: Store Director
Position Supervises: Department Associates
Pay Level: N/A
FLSA Status: Non-exempt
Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:
Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
Meet the demands of product flow and create schedules according to guidelines
Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
Train associates on all functions and duties of the order selector and customer attendant roles
Lead team in the planning, implementation and execution of e-Commerce’s initiatives
Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
Assist in the analysis and response to the competitive landscape
Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
Execute Best Practices to determine appropriate substitutions in the event of an out of stock
Follow processes for streamlining collection of orders, products, checkouts and delivery
Report inventory issues such as out of stock items to department heads in a timely manner
Troubleshoot equipment and devices for e-Commence department
Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
Monitor and control expenses for the department
Ensure preventative maintenance is being performed on all equipment in the department
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications/Education:
Effective communication skills
Strong organizational skills
Strong leadership skills
Basic knowledge of computers
Desired Previous Job Experience/Education:
High school diploma or equivalent
Experience with and knowledge of Point of Sale (POS)
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
Education Level: Associates Desired
Required Certifications/Licenses: None
Nearest Major Market: Milwaukee
About the company
Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,425 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry's, King Soopers, QFC, Ralphs and Smith's. The company also operates 789 convenience stores, 337 fine jewelry stores, 1,109 supermarket fuel centers and 38 food processing plants in the U.S. Kroger also operates over 80 “The Little Clinic” retail healthcare sites inside select Kroger, King Sooper and Fry’s stores.
Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information please visit Kroger.com.