Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • South San Francisco


The Communication Operations Manager to the PHC 2.0 Center of Excellence (CoE) supports and reports to the Principal Communications Business Partner of the PHC 2.0 CoE. The Communications Operations Manager is responsible for managing the many workstreams for internal and external communications around the PHC 2.0 strategy within the Roche
Pharmaceuticals Division. The CoE is an essential part of the corporate-wide strategy to advance Personalized Healthcare into the digital era (“PHC 2.0”) and comprises a wide range of function representatives from across all aspects of the Pharmaceutical value chain. The role is based in South San Francisco to ensure proximity to the Head of PHC 2.0 Global
Product Strategy and the Head of PHC 2.0 Research & Development and their leadership teams, and will also work closely with functions based at Group headquarters in Basel, Switzerland.
Key Accountabilities
In this position, the individual will primarily be accountable for the following:
Cross group coordination and operational management of PHC 2.0 communications:
Serve as a primary, senior liaison between the CoE and other groups supporting the PHC 2.0 strategy (Group Communications, gRED, pRED, Medical Affairs, etc.)
Internal Communications:
Serve as a key member of the communications team supporting the PHC 2.0 Center of Excellence (CoE) within the Pharmaceutical Division (Global Product Strategy and Research &
Development), develop and execute activities and materials on internal communications strategy needs to assure success of and explain the CoE’s mission and PHC 2.0 strategy within
Roche’s Pharmaceuticals Division In close collaboration with Group Communications and GPS Communications, build and nurture internal engagement for the community around the CoE. context of Roche’s strategy personalized healthcare. More specifically: roll-out of CoE activities, materials such as messaging, presentations, etc. that inform on the CoE strategy’s impact for the Pharmaceuticals division.
Interface and Manage Agency Partners:
Roche engages an extensive network of agency partners to support its many communications needs. The expectation is the ideal candidate will have a keen understanding of how to build and maintain agency partners, how and when to activate agency resources
External Communications:
Counsel and advise on external communications and engagement opportunities and needs linked to the Pharma PHC 2.0 strategy in close collaboration with Group Comms, the group
wide PHC lead, public and employee comms, digital and media relations and GPS Communications Scout and supply relevant content (examples / proof points of current PHC activities) from within the CoE’s activities and remit for effective external corporate communications that bolster company reputation and support strategic stakeholder engagements
Serve as custodian of the Roche-wide company brand standards within the CoE and ensure alignment to corporate messaging and storyline on advancing Personalized Healthcare in a
digital era.
Public & Employee Communications (PEC):
Work closely with the corporate content lead on PHC and Science Communications in Public and Employee Communications as a key contributor and interface alongside with business
partners from other functions (e.g. GPS Communications, Diagnostics, IT, Pharma Research & Early Development, etc.)
Key Experience Used in this Position
Working as part of a global, highly matrixed and decentralized team.
Key Functional Skills/Competencies Used in this Position
Demonstrated internal and external communications skills. Strong project management skills. Excellent oral/written skills. Strategic agility and multitasking. Ability to translate technical and complex concepts into plain language and engaging communications. Strong interpersonal and communication skills and the ability to interact with senior leaders and matrixed functions. Budget development and management
Example Responsibilities
Communications Business Operations:
Advise and counsel the Principal Communications Business Partner of the PHC 2.0 CoE to ensure clarity on short-, medium- and long-term communications needs both within the
Pharmaceuticals division and towards external stakeholders. Help to coordinate internal communications planning and execution for activities concerning positioning the CoE within the
rsus internal staff, and the agency budgeting process.
Interface to Corporate Communications Functions:
Serve as a

About the company

Roche is a Swiss global health-care company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange.

The company headquarters are located in Basel and the company has many pharmaceutical and diagnostic sites around the world – including: Tucson, AZ; Pleasanton, CA; Vacaville, California, Oceanside, California, Branchburg, NJ; Indianapolis, Indiana; Florence, South Carolina; and Ponce, Puerto Rico in the US; Welwyn Garden City and Burgess Hill in the UK; Clarecastle in Ireland; Mannheim and Penzberg in Germany; Mississauga and Laval in Canada; Shanghai in China; Mumbai & Hyderabad in India; São Paulo and Rio de Janeiro, Brazil; Segrate, Milan in Italy; Johannesburg in South Africa; Karachi, Islamabad and Lahore in Pakistan. There are 26 manufacturing sites worldwide.

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