Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • CALIFORNIA

Description

SR Number HCLI/HCLI/2019/1007040 Designation CONSULTANT Location California Job Description (Posting). To resolve tickets/escalations/incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Experience 7-12 Years Qualification B Tech No. of Positions 1 Skill (Primary) Tools and Standards (ERS)-Networks-Network Switch Country USA Removal Date 15-Jun-2019

About the company

At the dawn of the new millennium, a unique company was born: HCL Technologies. HCL Technologies has demonstrated remarkable growth through the recent economic downturn, emerging as one of only eight 21st century listed technology companies in the world. This was possible because we believe that real value lies in the relationship created between customer and provider, which is built on three deeply rooted value systems:

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