Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Washington, D.C.


Job Title: Coordination of Benefits Specialist

Location: Danville, PA

Department: Geisinger Health Plan

Work Type: Full Time

Job Summary:

Assists Customer Service Improvement Team Leader by providing direct back up support to the Customer Service Improvement Team in the areas of COB and Subrogation by actively participating in cross training, improving processes within the team and contributing in staff meetings. Performs duties to support the goals and objectives of the Geisinger Health Plan in its efforts to provide quality member care and member satisfaction. Reports directly to the Customer Service Improvement Team Leader. Works in cooperation with Geisinger Health Plan staff (i.e., Information Systems, Credentialing, Provider Network Management, Quality Assurance Coordinator/Trainers [QACT]) as needed

Competencies and Skills:

Demonstrates keyboard experience.

Demonstrates computer skills including proficiency in Microsoft Word, Business Objects, Vignette and Excel.

Demonstrates experience with the Amisys system.

Demonstrates ability to read, interpret and extract information (financial arrangements, benefits, etc) from provider and insurer contracts.

Demonstrates working knowledge of UB04/UB92, CMS1500/HCFA1500 claim forms, CPT-4, HCPCS, Revenue Codes and ICD-9 coding.

Demonstrates ability to be highly organized, with an aptitude for administrative detail and a high regard for clerical accuracy.

Demonstrates excellent oral and written communication skills.

Demonstrates ability to multi-task, prioritize workload and problem solve.

Education / Experience:

Minimum 2 years of customer service experience required, including at least 6 months in healthcare or health insurance.

Operational knowledge of Geisinger Health Plan insurance coverages, types of benefit plans and types of delivery services required.

Successful completion of an approved medical terminology course within twelve months of employment, if made available, required.

Experience in dealing with support services (i.e. information systems, finance, credentialing and health care providers) preferred.

Working Conditions/Physical Demands:

Work is typically performed in an office environment.

Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

Geisinger Health Plan (GHP) is the health insurance component of Geisinger and serves over 460,000 members in Pennsylvania. Begun in 1985, GHP provides high quality, affordable health-care benefits for businesses of all sizes, individuals and families, and Medicare beneficiaries.

About Geisinger: Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.

Internal Number: 65209

About the company


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