Job description


  • Entry level
  • No Education
  • Salary $18,000.00 - $30,000.00 unpaid work
  • San Jose


Who You'll Work With
Within CX, Project Managers are responsible for making amazing things happen with our customers. Our development teams make world class products, and our CX project managers guide those new technology into our customer’s production environments.
Project managers work with many stakeholders inside Cisco and with our clients; highly technical engineers and architects, leaders and executives, finance and business operations.
Who You Are
You are passionate about creating and leading cross-functional teams in a high-stakes environment. You are a certified project manager who invests in keeping your skills up to date. You are experienced in managing project scope and budget.
Key responsibilities are listed as follows:
Lead and manage end-to-end project delivery by delivering on contractual requirements, revenue and profitability targets while maintaining an excellent customer experience
Ensures proper Scope and Change Management processes are adhered to, manages change management handling between customer, partner & account teams
Identify project staffing requirements, drive staffing across Cisco CX functions and coordinate project stake-holders to drive delivery excellence by delivering target cost, schedule, quality
Own accurate forecasting, tracking, and reporting on project costs and revenues
Establish and maintain excellent relationships with stake-holders (Customer, Sales, Services, Business Units, Executives, etc.)
Ensure the capture of lessons learned and findings to share and apply within the PM community
Communicates effectively with Executives and stake-holders(s) to identify needs and evaluate alternative business solutions and strategies
Identify further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, support scoping, cost modeling and margin analysis
Elicits stakeholder feedback to appropriately gauge satisfaction and direction
Demonstrated ability in legal contract issues
Review Scope of Work and guide the bid pursuit team to adapt terms and conditions to Cisco’s best interests to maximize revenue recognition and minimize risk
Required Qualifications
Bachelor Degree in Business, Engineering, or Technology
Professional PMI certification PMP or equivalent
8-10 years of experience in managing and leading large complex projects and turnkey programs
Customer Experience, Customer Success, Customer Project & Program Management
Able to work in a highly matrixed environment and get things done
Excellent Stake-holder management, high personal impact, ability to work externally with customers and Cisco organization to align priorities, resources, and handle conflict between stake-holders
Exemplary written and verbal communication skills, presentation and negotiation skills
Desired Skills
Understanding of Software development lifecycle and delivery methodology, including Agile based PM frameworks, SAFe
Strong Negotiation skills: Reaches mutually satisfactory agreements by focusing on interests rather than positions. Includes active listening, interpersonal skills and careful preparation
Why Cisco
At Cisco, each person brings their different talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart-Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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