Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Portsmouth


Customer Service Advisor - Driver Support - Inchcape Fleet Solutions, Portsmouth

This is a full time position working 37.5 hours per week. The hours of work are Monday - Friday, shifts between 8am-6pm.

There is no ordinary day in this contact centre role. As the first point of contact, you may be helping drivers on the phone to order a car, book a service or pay a fine, while juggling a busy inbox and watching out for web-chat questions. This means you will need to think on your feet, follow process carefully while remaining full of energy!

What we do

IFS is a subsidiary of Inchcape plc, a leading global premium automotive group that operates in 26 markets with a portfolio of the world’s leading car brands in the fast-growing luxury and premium segments. Inchcape Fleet Solutions has been providing flexible fleet management solutions to Corporate, Government and Non-profit sector clients throughout the UK for more than 50 years and has grown to become one of the UK’s leading fleet management companies.

How you will deliver an excellent service

You will be part of team who look out for each other, so it makes sense that you are good at building relationships. That extends to our drivers too, they need to feel that you are taking accountability for their issue, so while we target you on how many calls you have handled, we will also take account of how you take ownership of a problem, use your initiative and see it through to the end. Administration work, including updating our CRM accurately will therefore be required.

Your Supervisor will support you day-to-day alongside targeted training to help you be the best advisor you can be.

You will draw upon your customer services experience to handle difficult situations and find ways to make each interaction with our drivers delightful.

Skills & Requirements for the Role

This job is for you if you:

* Like talking to customers on the phone and making their day better

* Have a can- do attitude which never flags

* Don’t give up easily and take pride in getting things right first time

* Enjoy achieving SLA and targets

* Can resolve tricky issues and still keep smiling

* Learn from feedback quickly and positively

* Like to be busy

Why it’s a great place to work

We have a great benefits package, in fact one of our fleet associates regularly saves £28 on their weekly supermarket bill. So alongside a contributory pension, there’s a cycle to work scheme, a savings scheme and free on-site parking.

We are nice and central for public transport, car, bike or foot travel and have a variety of places on our doorstep to grab lunch, or a late breakfast. There’s even a nursery, a gym and a supermarket right opposite.

There are plenty of opportunities to learn and do new things.

The best thing of all is that you will be working in a friendly and energetic business, where laughter and respect for each other means you always look forward to Monday morning.

More about our Company Benefits

* 22 days holiday, rising to 25 after 5 years

* Company pension scheme

* Life assurance

* Discount gym membership

* Vehicle purchase discount

* Employee Advantage - retail discounts with over 3000 retailers

* Cycle to work scheme

  • crm
  • customer service
  • plc
  • retail
  • transport