Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Chicago


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Customer Service Agent
Ref: req76685

Job Type Warehousing, Package Handling & Distribution
Career Level Support & Administratives
Reports to Station Service Manager

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1
Express Delivery and Logistics Company in the world.
Start YOUR career with DHL today…

DHL Express is currently hiring for a Service Agent for our Chicago, IL Gateway. Operation Agents
provide operational management and support at service center location to ensure efficient and timely
pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance
with safety, security, regulatory, and company policies.

Key Tasks:

Provides customer service, sales and operational support for the Service Center
Answers phone and greets visitors

Resolves billing problems in relation to the Service Center

Researches shipment tracking requests and provides feedback; attempts to resolve misplaced

Communicates with Sales/Service to resolve customer problems

Assists with operational procedures including sorting, loading/unloading activities, shipment
processing and documentation, manifesting, bagging, sending shipment status information, and
accepting/securing over-the-counter payments

Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily
pick-up schedules

May process or prepare import/export documentation and assist in the customs clearance
process in some markets
Skill & Qualifications:

High School Degree or Equivalent required

Previous experience in customer service/support or related field

Strong Communication Skills (both oral and written)

Proficient in Microsoft Office Products (Outlook, Excel, Word)

Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.
Physical Requirements:

Must be able to lift up to seventy (70) lbs. occasionally

Must be able to lift forty (40) lbs. frequently

Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch
All qualified applicants will receive consideration for employment without regard to race, sex, color,
religion, national origin, protected veteran status, or on the basis of disability.
Explore and learn about DHL’s culture, special events, and interesting spotlights

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other
protected characteristic. The EEO is the Law poster is available

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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