- Entry level
- No Education
- Salary to negotiate
Company Name: Smith's Food and Drug
Position Type: Employee
FLSA Status: Non-Exempt
Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Communicate company, department, and job specific information to associates.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products.
Stay current with present, future, seasonal and special ads.
Understand inventory/stocking and Computer Assisted Ordering.
Observe scheduled shift operating hours.
Lead front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals.
Ensure that customers' needs are addressed quickly and professionally.
Conduct daily huddles with front end associates to discuss service standard and results.
Perform cash loans and pick-ups from all store registers as needed through their shift using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance safe at the end of shift.
Manage breaks and lunches for all front end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help.
Observe, coach, praises all front end associates on a daily basis on all front end expectations such as, but not limited to proper checking techniques, engagement, Que-Vision, self-checkout lead behaviors, proper bagging.
Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items, avoid manual hand rings, proper use of gold slips, close the loop and follow up with all register operators.
Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Oversee and manage the efficient operations of all functions and activities of the front-end.
Adhere to all local, state and federal laws, and company guidelines.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
Having successfully completed checker, U-scan, service booth, and bagger training
Effective communication skills
Knowledge of basic math: counting, addition, and subtraction
Ability to handle stressful situations
Must be able to meet the minimum physical demands of the position
Must be 21 or older
Current alcohol sellers permit once employed
Desired Previous Job Experience:
High school diploma or equivalent
Cashier, retail, or management experience
Second language: speaking, reading and/or writing
Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Jobs at Smith's: A division of the Kroger Co. (NYSE:KR) one of the nation’s largest grocery retailers, Smith’s currently operates 139 stores and 95 fuel stations throughout seven western states. Smith’s charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: www.smithsfoodanddrug.com or https://www.facebook.com/careerarsmiths.
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers
About the company
Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,425 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry's, King Soopers, QFC, Ralphs and Smith's. The company also operates 789 convenience stores, 337 fine jewelry stores, 1,109 supermarket fuel centers and 38 food processing plants in the U.S. Kroger also operates over 80 “The Little Clinic” retail healthcare sites inside select Kroger, King Sooper and Fry’s stores.
Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information please visit Kroger.com.