Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Chicago


Team Lead – Bilingual French/English
Conducts the feedback process with all employees
Completes on activity and the monthly talk with each employee every month
 Analyse reports and maximizes key figures by coaching
 Conducts the dialogue talk according to H&M dialogue talk process
 Conducts salary talk lined to the goal interview
 Plans and carries out team meetings
 Implements  overall goals and creates suitable goals together with the team
 Works with group dynamics to create an efficient team
 Identifies talents for the future
Does an analysis of the business situation before approving changes in the schedule
 Plans and organizes the department as needed
 Ensures that all safety routines are being followed
 Plans and works  towards goals together with the management team
Works together with team to ensure that all work areas, desks, and break areas are clean and well maintained
 Financial Accountability:
 Minimum Candidate Qualifications:
Bachelor’s Degree or equivalent years of experience
At least 2 years of supervisory experience, retail management or call center a must
Must be able to communicate (verbal and written) fluently in both English and French
Ability to lead and motivate a team
Ability to think independently, solve problems, recommend solutions, propose new routines and make decisions.
Good organization and time management skills
Takes own initiative by seeking proactive solutions to problems
Computer literacy, specifically all MS programs for Windows (Excel, Word, Outlook, etc...)
Strong current and working of knowledge H&M’s customer service policies preferred
Previous training background desirable
Basic computer skills, such as browser navigation, software interaction and data entry are needed
 Job Status:  Salaried, Non-Exempt EEOC Classification: OFM



About the company

H&M should always have the best customer offering in each and every market. We offer collections that are wide-ranging and varied for women, men, teenagers and children. To us, design, quality and sustainability are not a question of price: we should always offer inspiring fashion with unbeatable value for money.

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