Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Albuquerque

Description

What you’ll be doing...
In February 2018, Verizon announced plans to transition several of its call centers to a home-based agent model. The Albuquerque, NM call center is expected to transition to the Home Based Agent program by May 2019. Individuals hired into this Customer Service Specialist role will be trained and begin their career with Verizon at the Albuquerque center; however, the expectation is that eligible employees in this role will transition to the Home Based Agent program when the call center closes.
Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, device technician, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.
Answering customer calls and actively listening to identify their issues.
Building customer relationships, earning their loyalty and trust.
Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns.
Generating excitement for new solutions and products that can enhance their experience.
What we’re looking for...
You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things easily in ways that people can understand and enjoy sharing your enthusiasm for new ideas.
You’ll need to have:
Associate’s degree or one or more years of work experience.
The ability to report to the Albuquerque facility within 90 minutes of notice if required by the business during one of your scheduled shifts.
Willingness to work evenings and weekends.
Even better if you have:
Customer service or call center experience. Ideally, handling billing and product use questions.
Comfort with technology and how to apply it to solving problems and finding solutions.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

About the company

For more than 100 years, Verizon has been at the center of the communications revolution.
Verizon is one of the largest communication technology companies in the world.

We help people, businesses and things communicate better.

The digital world promises consumers a better, more connected life, and we’re the ones delivering it. We make it possible for people to stay in touch and businesses to connect with their customers. We’re also bringing technology and hands-on learning opportunities directly to kids who need it most. Our goal is to inspire tomorrow’s creators to use technology to build brighter futures for themselves, their families and the world.

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