Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Orlando

Description

Customer Service Representative, GolfNow
48187BR
Sales
NBC Sports Group
Responsibilities
We are a fast growing team of vibrant and passionate people focused on creating raving fans of GolfNow.  By solving problems and uniting golfers with their passion, our team is redefining golfer care on a grand scale.  Think you have what it takes to create GolfNow raving fans and change the world? Are you a golf fanatic? If you answered ‘yes’, then we have the perfect culture for you. With over 3 million unique golfers booking through GolfNow every year, our Golfer Care Team is the face of our company to our fellow golfers all over the world. As a GolfNow Golfer Care Representative, you will deliver extraordinary service with a personal connection to every single golfer you touch. From the traveling golfer looking to book a tee time next month, to the less technologically savvy golfer trying to book a single for this afternoon, it is the role of the Golfer Care Specialist to create raving fans by providing exemplary service. If you have a desire to help others to go along with your love for golf, this is the job for you.   
 
 
Job Duties
Provide Golfer Care that leads to unparalleled, personalized service through all possible channels (phone, email, web, mobile)
Deliver our “why” and commit to the growth of our great service
Enthusiastic and willing to be pro-active, think on your feet, and solve problems efficiently and effectively 
Consistently, over-deliver for our golfers while creating ‘wow’ moments for them!
Passionate about understanding our golfers’ needs and transforming insight into awesome experiences
Maintain a high energy, engaging, servant culture
Participate in efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely service
Participate in a quality program to certify that a high level of accuracy and Golfer Care are consistently being delivered, utilizing NPS as the primary driving metric

Qualifications/Requirements
Basic Qualifications
Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology
Knowledge of golf and tee times distribution preferred
Familiarity with SalesForce.com strongly desired
Strong team player
High energy and engaging personality with the ability to convey patience, and calm in stressful situations
Able to be self-motivated by a fast-paced working environment


Additional Job Requirements
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
Must be willing to work in Orlando, FL
Willingness to travel and work overtime, and on weekends with short notice (if applicable)

#ZR
Sub-BusinessGolf
Career Level
Entry-Level
CityOrlando
State/Province
Florida
CountryUnited States
About Us
At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
Notices
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

About the company

NBCUniversal is where opportunities are found and careers are made. From the front lines to the top executive roles, we make it easy for potential candidates to explore opportunities and find the right fit with our team.

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