Job description


  • Entry level
  • No Education
  • Salary $13.06 - $15.13 gross per hour
  • Beachwood


Customer Service Representative

OfficeTeam has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative. Do you wish to take your social skills and put them to work to further the growth of an awesome business? This will be a fantastic next step in your career. Be prepared to come into a dynamic and fast-paced environment in this role. This Customer Service Representative opportunity is located in Twinsburg, Ohio, and is a short-term temporary engagement.

What you get to do every day

- Field and send written business correspondence

- Contribute accurate, friendly customer service in a timely fashion

- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

- Manage and place incoming telephone calls

- 1+ years of past relevant experience

- Ability to use multiple computer systems, applications, and utilize search tools to find information

- Solid understanding of order entry

- Proficiency in Call Center Customer Service

- Foundational knowledge in Navision

- Email Correspondence experience required

- Success driven attitude and an engaging businesslike approach

- Demonstrated experience performing extensive research to resolve complex customer inquiries

- Strong proficiency in Excel and other Microsoft Program skills required

- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Customer service and office administrative skills

- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

- Strong problem-solving skills

- Strong communication and social skills

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

  • call center
  • crm
  • excel
  • illustrator
  • navision

About the company

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