Job description


  • Entry level
  • No Education
  • Salary $13.30 - $15.40 gross per hour
  • Cleveland


Customer Service Representative Opportunities!

OfficeTeam is in need of an articulate, highly-skilled Customer Service Representative. Do you love building solid customer relationships? Then this position may be for you. Expect this role to exist within a dynamic and fast-paced working environment. This could be the Independence, Ohio Customer Service Representative position you're looking for, if you're available for a long-term temporary engagement.

Your responsibilities

- By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

- Manage the fielding and sending of important written business correspondence

- Manage and place incoming telephone calls

- Contribute accurate, friendly customer service in a timely fashion

- Excellent problem-solving skills

- Comprehensive knowledge of customer service

- Strong customer service and office administrative skills

- Ability to use multiple computer systems, applications, and utilize search tools to find information

- Comfort and confidence when interacting with internal and external partners and clients/customers

- Experience using Microsoft Office

- Excellent written, verbal and social communication skills

- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Supportive, positive attitude with a professional demeanour applied to all tasks

- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

  • crm
  • customer service
  • illustrator
  • relationship

About the company

Unrivaled Industry Insight. Sophisticated Matching Technology.
And a Personalized Approach.
It’s Why We’re #1.