Job description

Requirements

  • Entry level
  • No Education
  • Salary $13.30 - $15.40 gross per hour
  • Cleveland

Description

Customer Service Representative Opportunities!


OfficeTeam is in need of an articulate, highly-skilled Customer Service Representative. Do you love building solid customer relationships? Then this position may be for you. Expect this role to exist within a dynamic and fast-paced working environment. This could be the Independence, Ohio Customer Service Representative position you're looking for, if you're available for a long-term temporary engagement.


Your responsibilities


- By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers


- Manage the fielding and sending of important written business correspondence


- Manage and place incoming telephone calls


- Contribute accurate, friendly customer service in a timely fashion

Requeriments
- Excellent problem-solving skills


- Comprehensive knowledge of customer service


- Strong customer service and office administrative skills


- Ability to use multiple computer systems, applications, and utilize search tools to find information


- Comfort and confidence when interacting with internal and external partners and clients/customers


- Experience using Microsoft Office


- Excellent written, verbal and social communication skills


- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly


- Supportive, positive attitude with a professional demeanour applied to all tasks


- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods


- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred


If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

  • crm
  • customer service
  • illustrator
  • relationship

About the company

Unrivaled Industry Insight. Sophisticated Matching Technology.
And a Personalized Approach.
It’s Why We’re #1.