Job description


  • Entry level
  • No Education
  • Salary $17.10 - $19.80 gross per hour
  • Pleasanton


Organization Seeks Customer Service Representative! OfficeTeam has a need for a highly-skilled, articulate Customer Representative to join the growing workforce in the High Tech - Pharm/Biotech industry. Are you always outgoing and sociable? This could be a great position for you. This role will be situated in a challenging and dynamic environment. This long-term temporary-to-full-time Customer Service Representative position could be for you, if you're available to work in Hayward, California.

Your responsibilities

- Manage and place incoming telephone calls

- Offer friendly, accurate customer service in a timely fashion

- Retrieve and oversee the sending of written business communications

- You will likely support business development and client referral goals by actively cross-selling and referring customers

- Excellent communication skills (written and verbal)

- Basic knowledge in computer software programs and office equipment

- Upbeat, positive attitude and an approach to work rooted in professionalism

- Demonstrated ability to interact effectively with internal and external partners and clients/customers

- Solid understanding of Microsoft Office

- Strong problem solving and analytical skills

- Customer service and office administrative skills

- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

- Proven experience going the extra mile to solve complex customer inquiries via extensive research

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

  • crm
  • customer service
  • illustrator
  • relationship
  • software

About the company

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