Job description

Requirements

  • Entry level
  • No Education
  • Salary $12.66 - $14.66 gross per hour
  • Ann Arbor

Description

Customer Service Representative Opportunities!


Develop your career as a Customer Service Representative in the expanding Hospitality industry through this exciting opportunity at OfficeTeam. Do you wish to take your social skills and put them to work to further the growth of an awesome business? This will be a fantastic next step in your career. This position will operate in a fast-paced and dynamic environment. This long-term temporary Customer Service Representative position in Ann Arbor, Michigan could be perfect for you!


What you get to do every single day


- Receive and send written business correspondence


- Offer friendly, accurate customer service in a timely fashion


- Handle incoming telephone calls


- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

Requeriments
- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods


- Microsoft Office experience preferred


- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly


- Strong customer service and office administrative skills


- Practical knowledge of Computer Keyboard


- Database Administration experience desired


- Demonstrated knowledge of Inbound Outbound Calls


- Previous experience working with Courteous Manner


- General familiarity with Clerical Duties


- e-Business experience highly desired


- General familiarity with Inbound Telephone Calls


- Experience with data entry


- Comprehension of customer service


- Demonstrated knowledge of Call Center Customer Service


- Background working with composing various kinds of correspondence


- Adeptness in navigating basic office equipment and protocols


- Compose Letters experience highly preferred


- Adeptness in Inbound Call Center


- Proficiency in Distribute Correspondence


- Assist Guests experience highly desired


- Hands-on experience with Data Collection


- Data Errors experience preferred


- Correspondence experience highly valued


- Accurately Record experience required


- Earlier work involving Conducting Phone Screens


- Prior experience with numeric data entry


- Answer Inbound Calls experience preferred


- Deep understanding of Administrative Tasks


- Abbreviations experience


- Good understanding of Courteously


- Foundational knowledge in documentation


- Knowledge of Detailed Messages


- Proven computer skills


- 2+ years of past relevant experience


- Comfort and confidence when interacting with internal and external partners and clients/customers


- achievement oriented, positive attitude and an approach to work rooted in professionalism


- Ability to simplify complex problems and build solutions


- Strong communication and interpersonal skills (verbal, written, and listening)


We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

  • call center
  • crm
  • customer service
  • illustrator
  • relationship

About the company

Unrivaled Industry Insight. Sophisticated Matching Technology.
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