Job description


  • Entry level
  • No Education
  • Salary $16.52 - $22.55 gross per hour
  • Long Beach



The Department of Development Services has an opening for a Customer Service Representative II (Non-Career) to support the Permit Center in the Building & Safety Bureau. The successful candidate will be highly organized, self-sufficient with excellent office skills and attention to detail.

Non-career employees are not typically eligible for health/dental/vision benefits; however, they may be eligible for sick leave benefits. Non-career employees are limited to 1,600 work hours per service year and are not guaranteed a minimum number of work hours.

The core responsibilities of the Customer Service Representative II (Non-Career) are to:

- Interact with customers, City personnel, or inspection personnel by telephone or in-person regarding permit questions and problems;
- Enter, access, and review permit information to support the processing of payments utilizing proprietary permitting software;
- Receive payments, make change and issue receipts;
- Perform collection efforts on returned checks; issue refunds;
- Research, file and record accounts, and prepare appropriate correspondence and reports; and, performs other related duties as required.


- Six months of collections, clerical, and customer service experience
- Experience with Microsoft Word and Excel
- Ability to multi-task
- Ability to exercise tact, judgment, and patience in assisting the public and City staff
- Ability to perform mathematical calculations accurately
- Skill in the operation of electronic/mechanical equipment and personal computer (PC)
- Experience performing skip tracing on delinquent accounts is desirable

This recruitment will open for filing on Friday, November 8, 2019 at 9:00 AM and close onFriday, November 22, 2019, 4:30 PM. To be considered, applicants must submit an onlineapplication, including a cover letter and an attached resume that reflects the scope and level oftheir current/most recent positions and responsibilities.

Incomplete applications and applications that do not meet the minimum requirements will notbe considered. The most qualified applicants will be invited to continue in the process.

The City of Long Beach is an Equal Opportunity Employer and values diversity at all levels of the organization.
In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.

  • access
  • excel
  • software
  • spanish
  • word