Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Blue Ash


Customer Service Representative II - Billing - 12:30pm-9pm

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-exempt


Position Summary:

Responsibilities include working closely with the Customer Service team to ensure that calls are answered timely and that customer questions and/or concerns are resolved timely and accurately in order to promote customer loyalty. Demonstrate a thorough working knowledge of the revenue cycle management process. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

Resolve customer and provider billing concerns and answer questions related to billing issues
Follow up on customer inquiries within departmental guidelines
Retrieve voicemail messages daily and return customer/provider calls within departmental guidelines
Correct and resubmit claims to insurance carriers where appropriate
Forward insurance issues to appropriate department where appropriate
Document in detail all actions taken in accounts receivable system
Anticipate customer needs, act with the customer in mind, exceed customer expectations, and gain customers’ trust and respect
Recognize, document and alert management of trends in customer calls/complaints
Participate in process improvement initiatives
Manage any special projects requested by supervisor or team lead
Perform other duties as needed or assigned by supervisor
Must be able to perform the essential functions of this position with or without reasonable accommodation
Minimum Position Qualifications & Education:

High school diploma
2+ years of experience in medical billing and collections in an outpatient setting
1+ years of call center/customer service experience
Intermediate computer skills with Microsoft Office Suite
Strong written and oral communication skills
Active listening skills
Thorough working knowledge of revenue cycle management, including medical terminology, knowledge of ICD-9, ICD-10, and CPT-4 coding, Medicare reimbursement guidelines, and billing and collection practices
Analytical and problem-solving capabilities
Excellent planning, organizational, and follow-up skills with close attention to detail
Highly self-motivated, with an ability to work independently and with a team
Knowledge and understanding of policies and procedures governing credit balance analysis and resolution
Ability to remain flexible during times of change and adjust promptly and effectively
Desired Previous Job Experience:

Store experience
Customer call center experience

Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]
Regions: Any


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states.  Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  OH || Blue Ash || 9997 Carver Road || 45242 || Kroger General Office || None || Call Center || Employee || Non-Exempt || Full-Time || None 

Nearest Major Market: Cincinnati

About the company

Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,425 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry's, King Soopers, QFC, Ralphs and Smith's. The company also operates 789 convenience stores, 337 fine jewelry stores, 1,109 supermarket fuel centers and 38 food processing plants in the U.S. Kroger also operates over 80 “The Little Clinic” retail healthcare sites inside select Kroger, King Sooper and Fry’s stores.

Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information please visit

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