- Entry level
- No Education
- Salary $18,000.00 - $30,000.00 unpaid work
What You'll Do
You’ll play a crucial role in ensuring the success of one of our largest and highest-value Mobility customers. You’ll help us cultivate relationships, drive engagement, understand our customers’ business needs and act as a technical guide for the Cisco Mobility suite of products and services. As a Customer Success Lead, you will work with our customers in a post-sales capacity to help them realize the full value of Cisco’s products and services and ensure that they achieve success with their desired business goals.
You’ll become a trusted advisor to our Cisco Mobility customers and become a stakeholder in the success of their teams. You’ll also be your customers’ advocate within Cisco.
Who You'll Work With
You’ll work with some of Cisco’s most strategic customers and their industry-leading Evolve Packet Core and virtualization network teams. You’ll also work directly with our Sales, Customer Experience, Product Management and Development teams to ensure that we are delivering as much value as possible to our customers.
You’ll work in conjunction with the Customer Business Transformation Manager and engage with all levels of a customer’s organization to ensure that their investments in Cisco are yielding results. You will build long-term relationships with your customers and help drive the tactical & strategic outcomes that a customer expects from Cisco Mobility.
Who You Are
You are passionate about the fast-changing network virtualization landscape and love the challenge of delivering solutions that will position our customers optimally for the transformation to 5G. You have a strong background in technical account and escalation management and are able to bring that experience to bear. Experience as a Customer Relation Manager, Sales Engineer, Project Manager with Cisco Mobility or Customer Experience (Cx) is a plus. You are a self-starter with an entrepreneurial spirit, an expert negotiator and have the ability to prioritize actions with only limited information. You are a Cisco product champion who can successfully evangelize our portfolio of products and services to anyone in a customer’s organization. You are customer obsessed.
Our minimum requirements for this role are:
Minimum 5-7 years of experience in account management, professional services or other direct customer facing/engagement roles for large enterprise customers.
Demonstrated experience with core network, policy/charging and network virtualization technologies.
Creative problem-solver with great attention to detail.
Proactive and results-oriented, with strong prioritization skills.
Excellent verbal and written communication skills.
The ability to articulate technical concepts, use-cases and illustrate how Cisco Mobility can address challenges in the current core network and network virtualization landscape to a wide audience.
The ability to travel approximately 10% of the time.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.