- Entry level
- No Education
- Salary to negotiate
Cognizant is hiring for Deskside support.
Manages Teams of Technicians support field services operations
Reviews performance metrics against Statements of Work to ensure SLA, KPI and CPI requirements are met.
Interacts with customer business and IT contacts and shares performance reports as needed. May be required to manually create operational reports.
Interacts with client, participates in service improvement programs
Analyzes reports and identifies improvement areas for technical performance
Works with other technical teams to drive implementation of improvement activities including shift-left, lean IT, and automation.
Effectively communicates to internal and external stake-holders
Determines user needs and recommend potential new services
Must have Strong knowledge of IT operations management processes, automation and technologies, especially toward client and end user facing roles
Must Possess Knowledge of SD, Tier 1/2 Teams, basic voice, basic network, monitoring systems, tool ticketing systems and other infrastructure services
Employee Status :
Full Time Employee
Job Posting :
May 17 2019
Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the Nasdaq-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at
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Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
About the company
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 221,700 employees as of December 31, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.