Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Scottsdale

Description

Experian offers fraud and identity services for clients in more than 44 countries. Every year we check that 182 million people are who they say they are, and help organizations effectively fight fraud while providing a hassle-free customer experience. The fraud landscape is constantly changing and a one-size-fits-all approach doesn’t do enough to stop today’s sophisticated fraudsters. We use a unique combination of data, analytics and technology to create right-sized fraud solutions that allow our clients to make confident decisions for every transaction. Our ultimate goal is to make the industry’s fraud and identity solutions work better for everyone.

Experian was recently cited in Forrester’s 2016 Vendor Landscape: Mobile Fraud Management Solutions report and listed as having nine out of a possible 10 capabilities needed to combat mobile fraud. Experian was also identified as one of three leading players in the fraud detection and prevention space in a new study from Juniper Research.

We have a unique opportunity for a Developer Success Engineer to join this dynamic organization!

Experian is looking for an intelligent, ambitious and energetic individual to join our Mapper Development team where you'll be directly responsible for ensuring the success of our partners and developers. Many internal and external business partners rely on the Experian CrossCore API to power their products, and your role will be critical in ensuring their sustained growth and success. You'll work with startup CEOs and top technical talent within our industry to help them build awesome applications that connect their backing application to Experian CrossCore.

This includes working alongside Experian Engineers to help triage issues that impact reliability and speed of our product. You’ll help prioritize and recognize trends in customer issues and implement processes and automations that fix them. Your deep technical understanding of our infrastructure will allow you to onboard new customers onto our platform and help existing ones quickly.

You should have a growth mindset, a track record of managing your own projects, and strong autonomy in every day work. You should also tend toward humbleness in your abilities and have an innate desire to pass knowledge onto others.

Responsibilities:
Help customers solve technical problems and answer questions about product capabilities
Lead customer conversations as a technical expert, where your knowledge and expertise of the Experian CrossCore API will allow you to guide implementation and onboard customers
Manage customer support tickets and provide regular updates to open tickets
Develop customer-facing documentation and integration guides
Collaborate closely with various teams including engineering (provide feedback, file and fix bugs), go-to-market (respond quickly to high priority issues, talk to prospects), and product (provide roadmap feedback)
Develop technical messaging and platform architecture documentation describing the Experian CrossCore API
Write, test, and ship code to fix highly impactful customer bugs
Required Qualifications:
You have experience communicating with users and providing product support over email, on the phone, and in person
You have experience working on technical issues, troubleshooting bugs, and communicating with engineers
You have a desire to work in a fast-paced environment with lots of autonomy
You work just as well finding hidden details as you do summarizing broader trends
You have great verbal and written communication skills
You have deep empathy towards technical users and you thrive on making customers feel empowered
You’re curious and comfortable with new technologies and you love learning new tools
Excellent understanding of Java Core, Groovy and Linux for middleware B2B application development.
Experience in building and maintaining enterprise level B2B application with open source tools libraries such as Jackson, Guava, Lombok, Logback, OkHttp Client, Maven/Gradle.
Additional Preferred Qualifications:
Excellent attention to detail and knowledge of coding/application design best practices.
Knowledge of agile, continuous integration practices strongly preferred.
Hands on Jira and Confluence experience.

About the company

Experian® is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Using our comprehensive understanding of individuals, markets and economies, we help organizations find, develop and manage customer relationships to make their businesses more profitable.

Specialties: Data, Credit, Data Management, Risk Management, Revenue Cycle Management, Healthcare IT, Healthcare Finance, Automotive Data.

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