Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Pittsfield


Director of Guest Services

Salary £45,000 per annum

Vanta Staffing are recruiting for a Direct of Guest Services for our client located in exclusive settings in the Heart of Berkshire.

We are looking for a 5 star candidate to match a 5 star location. You will be immaculately presented with a positive approach to work and first class customer service. Our clients expect the best and in return you will be rewarded with an outstanding benefits package.

We are looking for someone that can build lasting relationship with guests. Create brand bond and guest loyalty. You will be working in partnership with the operations division and will act as a brand ambassador.

The successful candidate will have previous front of the house leadership experience for luxury industry preferably within a 5 star environment. You will have experience in managing and leading a team from the front and you must have experience of working in a 5 star guest service environment. You will be fluent in English and other languages would be an advantage.

Main Duties

- Leads and develop guest service and guest experience leaders and their teams to ensure they are focused on their core responsibilities

- Assists in people recruitment and people development
- Maintains high visibility in public areas
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Owns guest feedback responses and delegates accordingly

- Owns the strategy for overall guest experience recognition

- Actively participates in the daily guest recognition meeting
- Maximizes rooms revenue and profitability

Vanta Staffing Limited is acting as an Employment agency in relation to this vacancy.

- customer service
- hotel
- guests

  • customer service
  • recruitment
  • relationship