Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Las Vegas


Job Summary

Scope of Position

The Director of Housekeeping is managing all aspects of the department inclusive of all public areas, uniform/laundry/valet facility and floral; maintaining the Forbes Five Star standards of cleanliness in all guestrooms and public areas; recommending and implementing procedural changes; and managing the department. Manages a housekeeping staff, including Assistant Director of Housekeeping, Housekeeping Operations Manager, Floor Managers, Housekeeping Coordinators, AM & PM Room Attendants, Housemen and Runners, Night Cleaners, Uniform/Laundry Attendants and Seamstresses.

Organizational Structure

The Director of Housekeeping reports directly to the Director of Rooms and is responsible to lead the housekeeping team.

What will I be doing?

Duties and Supporting Responsibilities

•Coordinate the efficient operation of the Housekeeping and Laundry/Uniform departments on a daily basis.

•Carry out inspections of rooms, public areas and back of house areas on a daily basis to ensure that high standards are maintained at all times.

•Work closely with Director of Engineering to oversee maintenance of all rooms and public areas as required.

•Conduct regular maintenance walkthroughs of the property with Engineering Management to identify any areas that require remedial action and to coordinate the timely completion of such.

•Manage the room preventative maintenance program in conjunction with the Director of Engineering to ensure that the Hilton and Waldorf Astoria standards for PM are maintained throughout the year and to ensure that the quality of the room product is maintained at the highest level.

•Frequent walking, standing, bending at the waist, twisting, reaching above the shoulder, repetitive use of hands, climbing, and stooping.

•Ensure that linen is properly stocked and ensure that quality of linen laundry service is reviewed daily.

•Ensure that all Team Members are in total compliance with all standards of operation and service standard requirements.

•Effectively collaborate daily with the Front Office Management team to ensure that efficient execution and communication is achieved.

•Review all guest comments and feedback relating to the Housekeeping and Laundry/Uniforms departments, ensure that immediate action has been taken and formulate solutions to prevent dissatisfaction recurring.

•Ensure that all schedules are completed and meet the labor management guidelines.

•Oversee the ordering of all supplies to ensure that par levels are maintained and that purchasing is in line with budget.

•Hold regular daily, weekly and monthly communication briefings with Team Members at all levels.

•Ensure that uniforms for all staff are maintained, controlled and coordinated with vendors as required.

•Propose and initiate when approved, new services and products for our guests.

•Perform and oversee administrative duties such as scheduling, payroll, purchasing and inventory management reports.

•Participate in all regular and ad hoc operational meetings as required.

•Manage projects and any other reasonable duties as required by hotel management

•Oversee housekeeping and laundry candidate selection and staffing.

•Oversee staff performance and development of all line level and leadership roles of Housekeeping, Public Areas, and Uniform/Laundry.

•Develop middle management through coaching within the department.

•Ensure that all team members'' issues are handled expediently and tactfully.

•Complete ownership for the ongoing training requirements in the division.

•Ensure that disciplinary procedures are undertaken fairly and in accordance to hotel policies.

•Comply with and enforce hotel grooming standards with all Team Members.

•Maintain morale and camaraderie in the department in order to meet hotel and department goals for Global Team Member Survey expectations.

•Closely monitor all departmental expenses for both operating and guest supplies.

•Continually seek new ideas, products and approaches to increase efficiencies and lower expenses.

•Manage labor targets to achieve and exceed department goals.

•Understand scheduling processes to achieve maximum productivity.

•Participates in the preparation of the annual budget providing the Director of Rooms and Hotel Manager with information required to complete the division budget.

•Contribution to the preparation of Rooms annual CapEx plan and management of Rooms related CapEx projects and expenditure.

•Ensure operations meet all internal and external audit requirements.

•Ensure that all services offered to the Residences are delivered.

•Assist team with stripping rooms when needed

•Ensure that all reports required by various offices in the hotel are submitted on a timely basis.



•Minimum of 5 years senior leadership position within a Housekeeping department ideally in a luxury hotel environment.

•Adheres to, supports and carries out the strategic Company''s vision, mission and values.

•Strategic thinker and implements processes necessary for efficiencies; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it.

•Superior Team Member Relations skills; coaching and performance management.

•Displays high commitment to improving guest service.

•Committed to developing Team Members and creates a climate in which Team Members want to do their best.

•Effectively motivates and builds team morale; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue and creates a feeling of belonging among the team.

•Uses rigorous logic and methods to solve difficult problems with effective solutions.

•Clearly and comfortably delegates both routine and important tasks and decisions.

•Ability to anticipate and assess issues, risks and opportunities and develop new approaches.

•Accepts responsibility and ability to hold others accountable.

•Excellent communication skills in both verbal and written; is able to effectively communicate and write clearly and succinctly in the English language.

•Professional and appropriate business appearance and presentation.

•Must possess excellent organizational and administrative skills, interpersonal skills and leadership skills.

•Approachable, open-minded and fair.

•Flexible work hours to meet the demands of a 24 hour operation.

•High energy.


•College degree in Hospitality Management or similar field is preferred.

•Multi-lingual preferred.

•Experience with OnQ PMS, REX, HOTSOS is an advantage.

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this jobare intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

- Hospitality - We''re passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We''re leaders in our industry and in our communities.
- Teamwork - We''re team players in everything we do.
- Ownership - We''re the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

  • coaching
  • human resources
  • payroll