Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Arizona


Job Title: Director: Office of Inclusion: Multicultural & LGBTQIA Student Services

Location: Inclusion & Multicultural Svs

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 604725

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Special Information

- Some weekend and evening work will be required.
- A cover letter, résumé, and contact information for three professional references must be included with the online application. Incomplete applications will not be considered.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

Reporting to the Assistant Vice President Student Affairs: Engagement & Inclusive Excellence, the Director has overall responsibility for the activities, programs, and operations of the Office of Inclusion: Multicultural & LGBTQIA Student Services (IMQ) at Northern Arizona University (NAU).

IMQ serves all students focusing on gender identity, sexual orientation, and racially & ethnically diverse populations. Through academic support, holistic guidance, identity development, 1:1 mentoring, programming, and partnerships across campus, IMQ advocates for students to become the best versions of themselves. IMQ offers resources and support to empower students to become self-sufficient and reach their goals.

The Director of IMQ must be a collaborative leader, responsible for directing the staff in the development and delivery of programs and services designed specifically to achieve persistence and graduation rates equal to or above the overall university average for students who have been historically underrepresented and underserved in higher education.

Essential Functions:

- Establishes, in consultation with supervisor and staff, the overall department vision, goals, objectives, and plans consistent with the mission of the division and the university.
- Initiates and participates in overall program development and assessment and organizes resources to achieve goals.
- Provides formative and summative evaluation of departmental and programmatic effectiveness.
- Provides oversight for program operations to ensure program goals and objectives are accomplished in accordance with priorities, as well as time and funding limitations.
- Directs the overall recruitment, selection, training, supervision, and e valuation of two Assistant Directors, two Coordinators, two Graduate Assistants and thirteen student Inclusion & Diversity Scholars.
- Provides direct service to individual students and coordinates over all departmental efforts to increase the number of gender, sexual, racially, and ethnically diverse students served by the IMQ in order to have a positive impact on persistence and graduation.
- In cooperation with Indigenous Student Support Services and other culturally diverse student organizations, develops, promotes and implements a comprehensive array of educational, academic, cultural and social programs and services for student including cultural heritage weeks.
- Prepares, monitors, and maintains oversight of department budgets. Provides financial and statistical reports, projections, and recommendations as needed. Seeks outside grant funding to support department initiatives.
- Contributes as a strategic member of the Student Affairs division. Represents the department on various division and university committees. Participates in retention initiatives and program planning teams.
- Provides reports and recommendations on the activities of the department. Compiles reports for presentations to campus and other stakeholders.
- Demonstrates a commitment to equity, inclusion, and the university’s affirmative action plan.
- Manage the outcomes assessment and documentation of Inclusion & Diversity Scholar Peer Mentoring student success initiatives.
- To work on an ongoing basis with various campus partners departments such as: Admissions, Financial Aid, Health Promotions, Residence Life, Gateway Advising, Career Planning & Placement and various academic colleges/departments who focus on recruitment, retention, and the success of underrepresented students.
- Perform other duties as assigned.

NAU is currently engaged in an Organizational Growth and Effectiveness Initiative, which focuses on positioning the University for future success of its operational practices. As a result, some aspects of this position may be subject to change, such as, but not limited to: duties, titles, reporting structure, etc.

Minimum Qualifications

- Master's degree AND six years’ experience working with students in higher education OR a combination of work experience and education and/or student mentoring programming and/or student success programming, which includes two years supervising and coordinating the work of others; OR,
- Any equivalent combination of experience, training and/or education approved by Human Resources.

Preferred Qualifications

- Experience in higher education student services with a focus on student retention and success, particularly students form the southwest region of the US, students who have been historically underrepresented in higher education and LGBTQIA students.

Knowledge, Skills, & Abilities

- Experience working with students from various gender identities, sexual orientations, racial and ethnically diverse backgrounds in a higher education setting.
- Ability to communicate effectively to students, prospective students, and their families.
- Experience developing, managing, and assessing student service programs.
- Excellent supervisory, organization, and training skills including conflict resolution.
- Experience with fiscal management and budget oversight, including grant-funded programs.
- Effective written and oral communication, as well as presentation skills.
- Ability to work independently and as part of a dynamic team.
- Experience developing strong working relationships and collaborating with campus community and stakeholders.
- Ability to work a varied work schedule with flexible hours to participate in evening and weekend events as necessary.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year the Northern Arizona University Police Department releases an annual security report. The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses. The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing.

The report may be viewed at or by visiting the NAUPD website. A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.


Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available at

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service, which may be found at:

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employm

  • education
  • human resources
  • recruitment
  • safety and security