Job description


  • Entry level
  • No Education
  • Salary to negotiate


Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 24160 
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.
You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
About The Job
This job is a member of the Information Technology Team, within the Information Technology Division. Designs, engineers, and deploys applications using a variety of cloud technologies in conjunction with application and infrastructure architects.
Specifically, you’ll do the following:
Manages public cloud infrastructure engineering with guidance from principal infrastructure architects
Configures, administers, governs, and automates:
IBM SoftLayer
IBM Cloud Foundry
Originates and updates runbook and support documents for customer requests
Ensures timely delivery of assigned project deliverables related to public cloud platforms
Manages changes, requests, incidents and problems related to public cloud
Collaborates with project managers, other engineers, architects, administrators, and customers to deliver projects on time and within budget
Develops documentation for requirements, architectural designs, engineering drawings and diagrams, as well as operational policies and procedures
Develops and documents best practices for system installation, deployment, and operation
Manages technology proof of concept selection criteria, evaluation, and testing
Explores and stays abreast of new technologies that can bring value to the organization
Encourages an environment of sharing and team work among the project teams
Required Qualifications
Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of experience as a systems or infrastructure engineer, specifically in AWS, Azure, GCP, or IBM Cloud
Excellent understanding of Agile and ITIL best practices
Demonstrated experience in scripting using bash, python, PowerShell, etc.
Preferred Qualifications
Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5+ years of experience as a systems or infrastructure engineer
3 years of demonstrated experience in public cloud technology and automation
Cloud Foundry and Kubernetes experience a plus
Qualifications (Continued)
Preferred Qualifications (Continued)
Proficiency and demonstrated experience in:
Public cloud platforms and related technologies
Automation technologies
Infrastructure as code technologies
Certified public cloud developer / architect
Superior documentation and collaboration skills
Superior customer service skills and experience
Deep and wide understanding of application hosting and datacenter technologies
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
Ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to analyze complex problems and implement solutions and/or workarounds
Experience in DevOps Toolchain methodologies, including Continuous

About the company

Major United States-based airline, operating an extensive international and domestic network, and is the world's largest airline by fleet size and revenue, and the second-most by number of destinations, only after United Airlines. It operates from its main hub at Dallas/Fort Worth, and its hubs at Charlotte, Los Angeles, John F. Kennedy International Airport in New York, Miami, O'Hare International Airport in Chicago, Philadelphia, Phoenix, and Washington, D.C., while its primary maintenance base is at Tulsa International Airport. The company, which is headquartered in Fort Worth, Texas, also has a significant presence in Boston, London-Heathrow, New York-LaGuardia and San Francisco.

Together with regional partner American Eagle, we offer an average of nearly 6,700 flights daily to 350 destinations in 50 countries. We’re a founding member of the oneworld® alliance, whose members and members-elect offer nearly 14,250 flights daily to 1,000 destinations in 150 countries.

In 2016, American Airlines Group Inc. topped Fortune magazine’s list of best business turnarounds.

Founded in 1930, we’re now one of the largest airlines in the world. Throughout the years, American has created more than 900,000 jobs worldwide and supported close to 1,400 nonprofit organizations.

Our culture
A talented and diverse team of professionals lead the way to success at American Airlines. Everyone's unique experiences and perspectives add value to how we approach and achieve our goals in this competitive industry.We want our employees to feel that American is a great place to work. Fostering a culture of respect and inclusion allows team members to achieve their full potential and that's key in helping restore American to the greatest airline in the world.Hear what chairman and CEO Doug Parker says about the importance of diversity at American.

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