Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • San Francisco


What should Airbnb build in 2019 and beyond? Come join our Research and Design Studio to help us pioneer new technologies and products for the future of belonging. Testing our “craziest” ideas, we focus on identifying and building the products that will elevate human connection and transform communities around the world.

User research is an important part of our discovery and development process. We are looking for a Research and Development Partner to help us create user and market discovery, run sprints and evaluate the results of the sprints.

In short, we are looking for someone to:

Foundational research: help identify new product opportunities through user and market research.
Usability research: support existing technology and new product explorations through surveys, usability studies and field studies,


Conduct foundational research to identify new areas and ideas that support our mission of creating belonging.
Help direct experimental new technologies and products to the best use cases and user problems.
Support designers and engineers in our ongoing project development. Bring insights about users by a variety of methods whether it be surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation, or a new method.
Share findings with designers, engineers, product managers, and others, creating a smarter, more informed and more empathetic product team.
Lead and facilitate workshops and sprints.
Participate in outreach to the core company by teaching, telling stories, creating experiences.
Act as a bridge between our studio and the Airbnb UX Research team.
Helping promote the adoption of new ideas and experiment results to the company.

BS. or Masters in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience.
5+ years industry experience
Experience with qualitative and/or quantitative data collection and analysis
Experience managing projects involving cross-functional teams.
Ability to work in a high-paced environment and create results quickly and with little guidance.
Bonus Skills

Willingness for occasional travel to global offices to facilitate workshops and sprints
Marketing analysis
Visual and interaction design experience
Experience with SQL, ETL, data analysis
Coding/scripting skills
Experience with cross-cultural products and international research

Apply Now

About the company

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or tablet.

Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 65,000 cities and 191 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions.

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