Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Andover


Expert Technical Support Engineer - 003ZHR

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:
Great people make Schneider Electric a great company.
What do you get to do in this position?
Job Objectives (Purpose of the Position):
To resolve higher level issues with Branches and partners and provide assistance to other product support personnel.  Utilizing the Product Support Test Lab, the Expert Technical Support Engineer will be responsible for simulating product user environments by configuring file servers, workstations, controllers, peripherals and databases.
To develop and administer advanced technical training for internal staff.
Essential Duties & Responsibilities (Functions essential to attaining job objectives):
Job functions include set up and configuration of Windows  servers, workstations and SQL  Databases.  Must keep current with Microsoft products .
Must be capable of troubleshooting and resolving complex system problems, have the ability to quickly learn new products, be capable of working with customers who have varying levels of product knowledge and experience and have excellent phone and personal interaction skills. Will need to interface with Engineering and Quality Assurance departments.  Will also be required to provide technical leadership to less experienced engineers and perform technical training.
This job might be for you if:
Specialized Knowledge and Skills (Minimum qualifications needed to perform essential job functions):
Engineering education or background, minimum 2 years experience in engineering or technical support role. Requires little to no direct supervision to complete assigned duties. Works as a senior member of the group.
Essential Education, Skills & Environment (Needed for this job specification):
BSEE, BSCS or equivalent and minimum of 2 years experience
Equipment & Applications (Machines, devices, tools, etc. used in job performance):
Strong knowledge of PC’s in a MS Windows environment, EtherNet networking including Routers/firewalls, etc. Oscilloscopes, Meters, Protocol Analyzers, and Network sniffers.
Work Environment and Physical Demands:
Office Environment
We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.  We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric:
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Primary Location: US-Massachusetts-Andover
Schedule: Full-time
Unposting Date: Feb 1, 2018, 5:59:00 AM

About the company

Schneider Electric SE is a European multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management. It is headquartered in Rueil-Malmaison, France and is also based at the World Trade Center of Grenoble.

Schneider Electric is the global specialist in energy management and automation.

Schneider Electric develops technologies and solutions to make energy safe, reliable, efficient, productive and green. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.

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