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Export Operations Specialist
Job Title: Export Operations Specialist
Job Location: Seattle, WA
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
As an Export Operations Specialist you will be responsible for the movement of our customer’s air import shipments. You will be the main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers.
Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
Build customer relationships by responding to customer communications via email, fax and mail
Work with air and ground transportation partners to handle shipments
Receive and track purchase orders (P.O.s) from Importers/Overseas offices for pending air shipments
Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
Answer all customer inquiries in accordance with the Customer Service Policy standards
Further increase customer satisfaction and business share through proactive and regular contact
Communicate with and ensure release of the freight from air carriers
Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
Setup and coordinate deliveries to the customer
Handle and manage all customer contact at file level regarding exceptions
Additional projects as directed
Skills / Requirements:
Exceptional customer service skills
Detail oriented and strong follow-up skills
Proficient with Microsoft office (Word, Excel, Outlook)
Air freight industry experience preferred
Logis Air / Cargo Wise systems knowledge is a plus
WHY JOIN our DHL team?
At DHL, you will be part of a strong team that respects its’ employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
Paid time off: Holiday, Float Holiday, Vacation, and Sick
Medical, Prescription, Dental, and Vision plans
401K plan with a match
Employee Discount plan
Tuition Assistance Plan
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
ABOUT DHL GLOBAL FORWARDING (DGF):
DHL GLOBAL FORWARDING (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include
About the company
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.
DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.