- Entry level
- No Education
- Salary to negotiate
OVERVIEW Nautilus Hyosung America, Inc.
(HYOSUNG) is a world leader in ATM self-service technologies.
We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs. JOB SUMMARY: The Field Service Engineer will be responsible for responsible for the service and maintenance of Automated Teller Machines (ATMs) located in several service areas.
The Field Service Engineer will provide on-site support for ATMs including but not limited to repair, maintenance and replacement services.
When not traveling, it will be possible that the Field Service Engineer will participate in the training of other new NHA Field Service Engineers and assist with the staging and integration of ATMs. ESSENTIAL FUNCTIONS: * Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory. * Train bank staff or vendors on required maintenance tasks of equipment. * Work with internal and external support departments required to provide maintenance support to the end user. * Maintain all Service Level Agreement as defined per customer contract. * Work on products and services of medium to high complexity. * Up to 30% travel for work to areas outside your home geography where management deems necessary, often at a short notice. * Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning. * Manage spare parts and follow all inventory processes. * Complete administrative reports within time line allotted. * Complete tasks as assigned by supervisor or applicable NHA staff members. * Flexible work schedule with on-call duty. * Work independently with minimal supervision. * As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands. * Maintain company property in good working conditions. * Maintain a valid driver’s license. * Responsible with company credit card usage and expense reporting. * Must follow all security procedures and policies. * Other duties as assigned
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