Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • New Bedford


Job Title: Front-End Supervisor

Job Location: Store

Reports to: Operations Manager

FLSA Status: Hourly Non-Exempt


The purpose of the Front-End Supervisor is to ensure that the front end of the store is running properly with the team of Customer Service Specialists, Cashiers, and Loaders.


- Partnering with the Operations Manager to schedule the front-end associates
- Ensure all newly hired front-end associates receive and complete the proper training
- Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits
- Oversee the Buy Online Pick Up in Store (BOPIS) process and customer interactions with online transactions
- May provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption
- Complete Daily Sales Report and send to Store Support Center
- Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve them
- Ordering all store supplies that relate to front-end operations
- May be required to cross train and perform other duties


- 3+ years retail cashier or Customer Service Manager experience preferred
- Detail oriented with demonstrated math skills for cash handling
- Excellent communication skills to implement policies and procedures, direct staff, and provide customer service
- Ability to access and use the in-store computer, scanning system, and wireless handheld unit
- Ability to participate in our online applicant and new hire on-boarding process remotely
- Ability to complete computer-based training


- Supervise and direct a team of Customer Service Specialists, Cashiers, and Loaders
- May contribute to completing first interviews and providing recommendations for hiring decisions to the Operations Manager


- Good visual acuity
- Close vision for computer work
- Repetitive wrist movements on keyboard
- Ability to stand and/or walk for long periods of time
- Ability to walk up and down stairs multiple times per day
- Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

About the company


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