Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Centennial


Global Client Operations Specialist
Operations & Technology
The Team
The Global Media Operations (GMO) team provides client services & order management to several organizations throughout NBCUniversal including Television Distribution, Universal Pictures Group, NBC News, NBC Sports, NBCU Global Networks, USA Network, SyFy, Bravo, Saturday Night Live, Late Night with Jimmy Fallon and local TV stations. As part of the GMO team, Client Operations serves as the liaison various departments in order to fulfill content to all distribution outlets.
Position overview
The Client Ops Coordinator will work closely with the various internal and external digital media groups, the 24x7 support team, the Media Operations Teams, the Advanced Media Products team, and Engineering to ensure the accurate and reliable distribution of content to secondary platforms and third party clients. 
Support brand/client engagement for day-to-day publication of NBCU content to secondary distribution platforms/clients • Help maintain operational rigor across the entire digital supply chain from inbound content delivery to NBCU facilities to outbound deliveries to multiplatform partners • Acting as a point of escalation for programming changes, content issues, content revisions and special requests • Creating work orders & maintaining scheduling grids • Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms • Quality control and proofing of associated metadata fields for XML distribution packages • Scheduling off-air records for ingest, transcode and distribution • Managing metrics, tracking and reconciliation of deliveries to all distribution platforms • Understanding of various workflows in order to escalate issues to the proper clients • Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team. in addition Receive & track orders for and through content delivery, assessing content availability and needs • Coordinate onboarding of new licensees, distributors & profiles • Coordinate content/language procurement through internal or external parties (Including GMO Localization team) • Responsible for inbound media processing from all sources, including distributors and archive • Help maintain operational rigor across the content workflows of the delivery supply chain • Provide regular updates to content requestors (e.g. POM, TVD Rep) at transaction level • Act as a point of escalation for content issues, content revisions and special requests • Track, correct & reconcile referrals and rejections • Troubleshoot issues, place L1 support tickets, own follow up • Understand media upload and ingest workflows for proper escalation of issues to support • Place Lacuna orders & manual Translator orders • Audit missing list and order dashboard, act on any at risk assets • Additional duties as needed and assigned by Supervisor(s)
1+ year experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management
• Minimum 1 year experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb planning and organizational skills
• Experience interacting with clients, such as programming, post houses and producers

Additional Job Requirements:
• Must be willing to work in Centennial, CO
• Must have unrestricted work authorization to work in the US
• Must be 18 years or older
• Must be willing and able to work on any shift including, overnights, swing, or weekend
Desired Characteristics
• 1 year+ experience in a role demonstrating strong technical, quantitative, or analytical skills
• 1 year+ experience working with video distribution in a TV Broadcast environment
• 2 years+ experience in enabling customer workflows and operations
• 1 year+ experience working with metadata creation and manipulation
• Bachelor’s degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience required
• Detail-oriented, clear thinking and adept at multi-tasking
• Ability to handle multiple tasks and be project oriented
• Must be willing and able to work on any shift including, overnights, swing, or weekend as needed

About the company

NBCUniversal is where opportunities are found and careers are made. From the front lines to the top executive roles, we make it easy for potential candidates to explore opportunities and find the right fit with our team.

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