Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Boston


Global IT Director- Windows Engineering
Position Summary
BCG’s Information Technology function plays a critical part digitally enabling and transforming our highly mobile workforce of over 18,000 people worldwide.  The Global IT Director will lead a global product engineering group responsible for creating and operating a best-in-class Windows Laptop product aligned with the needs of our world class workforce.   The role is responsible for the Windows Laptop product vision and strategy, implementation of the technical road map, and ongoing run and innovation of related products. The scope of the role includes end-user devices, operating systems and system management tools.
As a member of the global IT management team, you will also have the chance to bring new thinking on how we refresh our IT vision, strategy and priorities.
CountryUnited States
Employee TypeRegular
Job Type
Full time
Job Responsibilities
Governance and Operations
Own the Laptop platforms including related System management products, providing structure and leadership to manage team priorities, streamline work efforts, manage business expectations and communicate status to leadership
Coach, mentor and develop direct and indirect staff
Monitor dependent technology utilization and capacity planning.  Work closely with business owners to define and document governance requirements, issue escalation procedures, new user access, and outage communication templates.
Work closely with Senior IT Operations Manager to ensure robust 24x7 operations support processes and ensure data accuracy, triage, SLA management, and business communications
Lead, manage, and/or participate in governance groups including Steering Committees, Change Advisory Boards, etc.
Build and manage annual global budgets and costing for direct and indirect spend.
Service Management
Drive analysis of business requirements, source systems, underlying data sources, business processes, security requirements, user personas, and metadata for various use cases
Lead engineering team and Operations Manager to ensure delivery of commitments, estimates, architecture, resources, implementation coordination and support
Continually balance the business process with technology to ensure the most effective level of business impact is being achieved.
Be accountable for creating, maintaining, and reviewing the appropriate quality metrics for all assigned services (via Quarterly Services Reviews, etc.).
Engineering Management
Drive strategy and execution of the engineering and deployment of Windows operating system build
Develop position and roadmap for Windows device management (SCCM, InTune, etc.) over a 3-5 year horizon

Basic Job Requirements
B.A./B.S. degree or comparable knowledge in an IT-related field
Minimum of 15 years of experience, at least 8-10 years relevant industry experience with a strong technical background
ITIL certification
Experience in Windows Technology stack (Windows, Active Directry, SCCM)
Fluent English language skills, both written and verbal communication skills
Project and Portfolio Management Methodologies & Practices are a plus

Additional Information
Work Environment
BCG is proud to offer a highly competitive compensation and benefits package to all of our full-time employees. We offer a competitive base, individual performance bonus, retirement/pension benefits and comprehensive health and dental coverage. BCG supports a culture focusing on both career and professional development, we offer our employees access to world class trainings through our Learning at BCG (LAB) platform, as well as tuition reimbursement for relevant courses and certifications.
BCG’s Business Services Team (BST) is the operational heart of our business and is invaluable to our success. Within BST, functions support Local offices and Regional jurisdictions. Global and centralized initiatives sit with Global Services (GS), a network of 1000 + professionals in 30 countries though the majority of GS staff sit in our hub cities: Atlanta, Boston, New Delhi, London, Munich and Madrid.
Global Services (GS) consists of a varied range of functions providing corporate support of BCG's business and strategic priorities for example, Finance, Legal, HR, Marketing, IT, Risk, Partner Services and more. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in

About the company

BCG seeks experienced professionals from across industries, functions, and disciplines. You can choose either our traditional or Expert Career Track and start at virtually any level of our organization, depending on the length and depth of your work experience.

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