- Entry level
- No Education
- Salary $18,000.00 - $30,000.00 unpaid work
- RTP, NORTH CAROLINA, US
What You'll Do
As the Global Staffing Management Lead you will be responsible for the staffing of blue and red badge resources within CX aligned to capacity and workforce governance. Your charter is to plan, execute and accelerate delivery through operational rigor, governance and the execution of strategic initiatives.
The CX Workforce strategy includes rigorous resource management and forecasting, efficient time to staff, improved delivery capability to drive customer results and enhance employee opportunities.
You will bring your experience of running global teams in a matrixed environment and your desire to succeed to drive Global Staffing Management to embody Best In Class.
Who You’ll Work With
You will partner with CX Global Business Operations team and collaborate with cross-functional teams to drive improvement, compliancy, metrics and staffing visibility. You will work in close alignment with Regional Workforce Leads supporting Regional Business Ops functions to develop and grow the business.
Who You Are
You are a compelling, motivated, passionate leader. You have a proven track record in global delivery with the organizational skills to manage a fast-paced environment.
You are a trusted advisor to the business with cross group collaboration and communication skills that influence senior leaders across a matrixed organization. You lead by example building commitment through your actions. Your team is at its best knowing you have their back and can implement strategy whilst understanding operational needs.
Lead the global staffing of regional and functional business units to support the global workforce plan driven by key targets
Incorporate Workforce Strategy into operational delivery processes for the compliance of the business
Adhere to Workforce Strategy guidance for the delivery and structure of the Global Staffing Management team to optimize labor mix, site strategy, career progression
Establish working ties with Regional Workforce Leads and the business for close collaboration to drive the business
Design systems of governance to embed the workforce model into existing management systems to monitor progress against results
Deliver and report Global Staffing Management metrics, KPIs and provide optimization recommendations
Provide requirements to establish a consistent, contemporary, real-time workforce management reporting system
Serve as champion for Global Staffing Management to provide executive level updates, briefings and read outs
Establish strong relationships with cross-functional teams including regional business leads, operations, finance, GPS to continuously develop and improve workforce staffing
Provide focus and support to your best asset - Your Team! Grow, Mentor, Encourage
Demonstrated experience leading global delivery teams in a high-performance environment
Strong leadership skills and ability to lead teams to deliver successful results
Ability to simplify and communicate complex concepts, both verbally and visually, at all stakeholder levels
Excellent written/verbal communication, presentation and facilitation skills
Demonstrated experience with both data driven systems and conducting complex analysis
Implementation of complex processes and systems, across multiple tools, geographies, stakeholders
Bachelor’s Degree (Master’s Degree Preferred)
At least 10 years’ experience in a large multinational company
Experience in Workforce Strategy and Management
Experience and understanding of CX organizations such as: GBO, Services, Finance
MBA, PMP, CSM, CPM, ITIL or other industry related certifications
Self-directed and driven in complex environments
Ability to deliver results with aggressive deadlines across multiple business units
Pursuer of continuous improvement
Relentless commitment to excellence
Passionate about delivery, optimization, stakeholder satisfaction
Comfortable with ambiguity
Cross-organizational partnership with ability to influence without authority
Committed to the growth, mentorship and development of emerging teams
Motivated, resilient and committed to the transformation to a Customer Experience Business.
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use
About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.