Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Whippany


Governance & Control AVP - Contact Ctr - 90228023
Primary Location:US-New Jersey-Whippany
Job Type:Permanent/Regular
Posting Range:2 Apr 2019 - Ongoing
Operation Rigor Control AVP Lead
Whippany, NJ
The US Consumer Bank Operations Team (US CBO) supports the execution of acquisition and existing customer marketing programs including new acquisition campaigns. It also provides judgmental credit decisions and Know Your Customer governance, as well as support Credit Bureau corrections and payment settlement services. Your role is within the Governance and Control Group for US CBO setting appropriate and effective controls in the functions performed. This group manages the Risk and Control Self-Assessment (RCSA), working with teams to understand their control environment, complete the necessary assessments, assist with mitigate and/or eliminate the risk, and ensure business partners understand how their decisions affect the control environment. You will be acting as liaison for 1st, 2nd, and 3rd lines of defense
What will you be doing?
•As AVP Lead, you will support operational risk and control strategy and provide oversight of control functions and initiatives aligned to multiple supported business areas/functions in addition to serving in a leadership role.
•Oversee RCSA management and implementation, ensuring that risks are identified, controls are put into place, and testing is performed (both design effectiveness and operation effectiveness).
•Report and oversee the closure and remediation of incidents, issues, and control gaps
•Oversees and liaises with Barclays Internal Audit (BIA), Monitoring and Testing (M&T), Chief Control Office (CCO) testing, and other external groups testing processes
•Accountable for ensuring control and governance initiatives are completed within established time frames and conform to Group Policies and Standards, operations objectives, user requirements and client’s needs.
What we’re looking for:
•5+ or more years working in banking or other regulated industry environment
•5+ years of demonstrated management experience in a control or control-type environment
•College Degree
Skills that will help you in the role:
•Operational Risk, Conduct Risk, Compliance, Audit, and or Control Background
•Strategic planning background. Business and Problem Analysis & Resolution
•Call Centre experience with familiarity of call center processes, metrics, analysis, etc.
•Computer Fluency-Access, Excel, MS Project, Visio, Power Point
•Ability to build and sustain strong working relationships with key stakeholders and Sr. Management
•Leadership skills
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.
Interested and want to know more about Barclays? Visit for more details.
Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.  It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension,

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

Companies in this sector

Hives where you can find this job offer