- Entry level
- No Education
- Salary to negotiate
Guest Relations Coordinator / Researcher
Salary £24,000 per annum
Vanta Staffing are recruiting for a Guest Relations Coordinator / Researcher for our client located in exclusive settings in the Heart of Berkshire.
We are looking for a 5 star candidate to match a 5 star location. You will be immaculately presented with a positive approach to work and first class customer service. Our clients expect the best and in return you will be rewarded with an outstanding benefits package.
We are looking for someone that can really get to know our guests and truly understand them You will be able to maintain a long and detailed view of our past guests. You will manage the hotel inventory by allocating rooms to our guests and provide the hotel with an in depth knowledge of our guests prior to arrival.
You will be inquisitive and research driven with a real passion for hospitality. You will have a good understanding of social media platforms and knowledge of Opera would be desirable.
- Contact guests prior to arrival
- Thoroughly research each guest prior to arrival and identify clues by consulting all platforms
- Create robust guest profiles throughout guest journey to enhance their stay with us
- Highlighting guest recognition opportunities across all journey points
- Manager the small party bookings and facilitate recognition
- Manages daily rooms inventory
- Checks reservation cancellations record and oversees no-shows
- Ensure guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly and accurately.
- Collate individual guest service requests and turns them into operational tasks
- Facilitate weekly rooms operations meeting
- Assist the Guest Service team with checking in and out the guests
Vanta Staffing Limited is acting as an Employment agency in relation to this vacancy.
- customer service
- social media