Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Franklin


Your primary responsible will include providing excellent telephone and email support to our external clients (hospital and large physician practice Admin staff), as well as internal departments.
Provide outstanding Client support – questions, troubleshooting bugs, defects, malfunctions
Communicate effectively with clients via telephone or email
Respond to routine and emergency support issues from clients
Maintain proficient knowledge of all product and service changes
Adhere to departmental security and privacy policies
Effectively utilize the escalation process
Efficiently manage pending issues
Log all interactions/activities into Customer Support Client Tracking System
Perform other related duties as requested
An associates or bachelor’s degree is preferred. Equivalent combination of education and experience will be considered.
Healthcare experience in the following environments preferred:
Physician/Hospital Billing
Insurance or Clearinghouse
Hospital Admitting or Business Office
Additional experience in the following preferred or required:
Exposure to ICD-10 Codes and Diagnoses
Customer Support/Service experience required.  Support/Call Center experience preferred.
Must possess professional communication skills, both verbal and written.  Product/Application Troubleshooting experience preferred.
High Volume Customer Interaction
Ability to manage multiple tasks and issues simultaneously
PC, Internet and Microsoft Office experience required
Experian is the leading global information services company, providing data and analytical tools to our clients around the world.  We have always believed that data has the potential to transform lives and create a better tomorrow.  We are transforming data into something meaningful:  helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making.  We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale.  We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.

EOE including Disability/Veterans

About the company

Experian® is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Using our comprehensive understanding of individuals, markets and economies, we help organizations find, develop and manage customer relationships to make their businesses more profitable.

Specialties: Data, Credit, Data Management, Risk Management, Revenue Cycle Management, Healthcare IT, Healthcare Finance, Automotive Data.

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