Job description

Requirements

  • Entry level
  • No Education
  • Salary $16.50 - $17.00 gross per hour
  • SAN DIEGO DOWNTOWN, CA

Description

A healthcare company in National City is in need of an experienced Call Center Representative!


OfficeTeam has a fantastic career opportunity for an articulate, highly-skilled Call Center Representative!

Do you want to apply your outgoing personality to further the benefit of a valuable business?

This is the opportunity for you. Expect this role to exist within a dynamic and fast-paced working environment.

This San Diego, California Customer Service Representative position could be for you, if you're available for a temporary to hire opportunity.


Your responsibilities

- Contribute accurate, friendly customer service in a timely fashion

- Handle incoming telephone calls (50+ per day inbound calls!

- Outbound calls (50+ per day) for appointment scheduling, reminders, cancellations, and rescheduling.

- New patient registration, schedules patients for office appointments based on physician and patient need

- Prepares all appropriate forms for visits in advance including patient information and consent forms

- Verifies insurance eligibility for Medicare, Medicaid and commercial insurance via telephone and website.

Requeriments
Preferred Experience

- Bilingual Spanish, Vietnamese, or Tagalog a plus!

- Basic knowledge of healthcare benefits and insurance plans

- Experience with multi-line phone system

- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

- Excellent written, verbal and social communication skills

- Data entry with accuracy (preferably ability to type 50 WPM)


We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today!


To be considered for this position, please email your resume to jody.chen@officeteam.com. Please do not send an Indeed resume. Hope to hear from you soon!

  • call center
  • customer service
  • spanish

About the company

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