Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Arkansas


Employment Status:Full time (29-40 Hrs) Closing:11/18/19 Proposed Salary Range:$30,713.00 Type of Employment:Staff Location:ASU-JonesboroPosition Summary:

The Higher Education Institution Program Coordinator is responsible for one or more academic or social programs at an institution of higher education. This position is governed by state and federal laws and agency/institution policy.

Duties & Responsibilities:

Provide counseling and customer service representation for the Academic Partnerships programCounseling - Offer financial aid by processing applications, budgeting, packaging, adjusting, verifying data and general advising to studentsCustomer Service Representative - Provides assistance and other resources to potential and current students, staff, faculty, and off-campus agenciesDetermine if a student is eligible based on hours of enrollment and GPAAnswer incoming phone callsCorrect over awardsReturn VoicemailsReturn EmailsCheck Loan limits NSLDSProcess Extenuating Circumstance applicationsCertify Private LoansReinstate LoansOther duties as assigned


Knowledge of student financial aid programs, standards, and procedures, and counseling and interview techniques

Ability to review and evaluate student financial needs, and multitask

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance


Excellent communication skills

Experience with Microsoft Office products

Minimum Qualifications:

The formal education equivalent of an earned Bachelor's Degree with a major in sociology, public administration, or related field

Two (2) years of experience in program administration or related area

Other job related education and/or experience may be substituted for all or parts of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee

  • customer service
  • education