Job description


  • Entry level
  • No Education
  • Salary $17.00 - $18.00 gross per hour
  • Philadelphia


Robert Half is inquiring a Help Desk Analyst located out of the Reading, Pennsylvania area. You will be supporting local and field users, in this a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is a long-term temporary-to-full-time opportunity. For immediate consideration please send a copy of your resume to

- Resolve technical help tickets submitted via phone, email, and walk-ups

- Diagnose recurring technical issues and implement solutions to address the root of the problems

- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

- Independently investigate and implement solutions to technical issues

- Working knowledge of user administration and bug fixing in a client server environment

- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

- Experience with IT support ticketing systems

- Experience installing and configuring operating systems, networked and local printers, and business applications

- Comprehensive knowledge of Windows OS

- Proficiency in Basic Troubleshooting

- Active Directory experience preferred

For immediate consideration please send a copy of your resume to

  • active directory
  • software
  • windows

About the company

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