- Entry level
- No Education
- Salary $17.00 - $18.00 gross per hour
Robert Half is inquiring a Help Desk Analyst located out of the Reading, Pennsylvania area. You will be supporting local and field users, in this a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is a long-term temporary-to-full-time opportunity. For immediate consideration please send a copy of your resume to Janelle.Murray@rht.com
- Resolve technical help tickets submitted via phone, email, and walk-ups
- Diagnose recurring technical issues and implement solutions to address the root of the problems
- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
- Independently investigate and implement solutions to technical issues
- Working knowledge of user administration and bug fixing in a client server environment
- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
- Experience with IT support ticketing systems
- Experience installing and configuring operating systems, networked and local printers, and business applications
- Comprehensive knowledge of Windows OS
- Proficiency in Basic Troubleshooting
- Active Directory experience preferred
For immediate consideration please send a copy of your resume to Janelle.Murray@rht.com
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