Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • San Francisco


2rbConsulting is seeking a Help Desk Technician for a contract role with a well-known health insurance provider in California. This is a remote position.Our client is a nonprofit health plan provider dedicated to providing Californians with access to high-quality health care at an affordable price. It's the third-largest health plan provider in the state and is dedicated to transforming the healthcare industry. Headquartered in San Francisco, with 18 additional offices across California, they are proud to service over 4 million members and employ more than 6,000 people.This role requires the successful candidate to be eligible to work in the US without sponsorship and work with 2rbConsulting as a W-2 employee.Overview:Responsible for the remote support to users with technical problems and IT issues involving personal computers and network services in an advanced network environmentProvide support via telephone and chat, diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access usersResponsible for proving end-user support and general training in the use of various software packages and in-house developed softwareResponsible for providing ticket status updates and metric reports to managementDevelop, document, implement, and audit standard operating procedures and customer service guidelines relating to Service Desk IT supportQualifications Include:Minimum 1-2+ years of Help Desk experienceMust have high quality Customer Service skills (empathy, probing questions to gain understanding)Must have Windows troubleshooting experienceMust have Office 365 troubleshooting experienceExperience with VPN troubleshooting is requiredExperience with remote desktop troubleshooting is requiredActive Directory experience is a strong plusMicrosoft Exchange Provisioning experience is a plusTechnical Degree is highly preferredIf this opportunity sounds like a good match for you, please submit your resume for immediate consideration.Candidates selected for these contract opportunities will be required to take a background check and drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.You will also be required to work directly with 2rbConsulting as a W-2 employee, no 1099 or 3rd Party Candidates will be accepted.

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