Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Richmond

Description

Seeking a Help Desk Technician. This individual would provide technical customer support for learners, mentors and staff to resolve technology issues and provide training on desktop systems, productivity tools and software applications. Provides account administration for user accounts, security, e-mail, and telephone systems. Provides quality assurance review and troubleshoots web sites and applications software.


If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com!


DUTIES


Provides IT Customer Support (Help Desk) functions for requests from Learners, mentors and staff; includes all technology related issues to both in-person and remote customers

Demonstrates excellent customer service skills and maintains a positive, detail oriented image while responding to work orders in a timely manner

Maintains accurate and timely documentation of work order progress. Communicates issues, critical problems and situations to appropriate managers

Conducts training on software applications and websites for mentors and staff.

Determines hardware and/or software problems on desktop and productivity tools (i.e. telephone, fax, copier, printer, etc.) and repair or provide alternates toward resolving the problem

Administers user accounts, security, e-mail and telephone systems for new and departing staff and mentors

Quality reviews websites and applications software during the development, testing and deployment process

Participates in the deployment of new software and technology

Keeps abreast of technology trends, especially those relevant to the company

Attends meetings and participates in committees and task forces, as assigned

Participates in IT projects


If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com!


QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Outstanding customer service skills

Good written communication

Comfortable in a fast-paced environment

Self-starter

Able to troubleshoot software and hardware

Analytical review skills problem solving

Comfortable with using a variety of hardware (including media players and screens)

Working knowledge of Microsoft Windows & Office, Server and Workstation OS, Microsoft Office 365

Hands-on experience in networking, TCP/IP, LAN/WAN, DHCP, DNS, Firewalls and Wireless Networks

One or more relevant industry standard qualifications, such as MCSA, A+ certification is a distinct advantage

Microsoft Dynamics CRM experience is a benefit

Willingness to learn


If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com!

Requeriments
Seeking a Help Desk Technician. This individual would provide technical customer support for learners, mentors and staff to resolve technology issues and provide training on desktop systems, productivity tools and software applications. Provides account administration for user accounts, security, e-mail, and telephone systems. Provides quality assurance review and troubleshoots web sites and applications software.


If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com!


DUTIES


Provides IT Customer Support (Help Desk) functions for requests from Learners, mentors and staff; includes all technology related issues to both in-person and remote customers

Demonstrates excellent customer service skills and maintains a positive, detail oriented image while responding to work orders in a timely manner

Maintains accurate and timely documentation of work order progress. Communicates issues, critical problems and situations to appropriate managers

Conducts training on software applications and websites for mentors and staff.

Determines hardware and/or software problems on desktop and productivity tools (i.e. telephone, fax, copier, printer, etc.) and repair or provide alternates toward resolving the problem

Administers user accounts, security, e-mail and telephone systems for new and departing staff and mentors

Quality reviews websites and applications software during the development, testing and deployment process

Participates in the deployment of new software and technology

Keeps abreast of technology trends, especially those relevant to the company

Attends meetings and participates in committees and task forces, as assigned

Participates in IT projects


If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com!


QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Outstanding customer service skills

Good written communication

Comfortable in a fast-paced environment

Self-starter

Able to troubleshoot software and hardware

Analytical review skills problem solving

Comfortable with using a variety of hardware (including media players and screens)

Working knowledge of Microsoft Windows & Office, Server and Workstation OS, Microsoft Office 365

Hands-on experience in networking, TCP/IP, LAN/WAN, DHCP, DNS, Firewalls and Wireless Networks

One or more relevant industry standard qualifications, such as MCSA, A+ certification is a distinct advantage

Microsoft Dynamics CRM experience is a benefit

Willingness to learn


If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com!

  • crm
  • hardware
  • orders
  • software
  • windows

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