Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Erlanger


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Hub Support Agent (A3, 1st Shift)
Ref: req69484
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…
We currently have a need for a Hub Operations Support Agent at our CVG Hub in Erlanger, Kentucky. This role will be mainly responsible for functions in Hub Operations Support. This position would also be a fill in for other departments where help is needed. This role will fill in for the OCNT Group, CVG HUB Address Changes and RTO Requests, and Import Support.

Key Accountabilities
Warehouse Searches and staging shipments for pickups.
Imaging shipment data.
Provide accurate checkpoints on shipments transiting CVG.
Research Inbound/Outbound Shipments on their status at CVG.
Research through TDOC’s to find any discrepancies in the manifests to what physically arrived
End-of-day reporting of shipments researched.
Works in conjunction with USCBP to identify and support checkpoints for specific shipments
Updating shipments due to Address Changes and RTO’s.
Outbound Manifesting
Key Requirements

3 years’ experience in logistics, transportation, warehouse or industry related field preferred
Forklift Certified, or ability to be forklift certified.
Good standings with USCBP
Previous Imports experience
Previous reload experience
Ability to work in the warehouse.
Experience with GOP, ACA, OCNT, DCVS3, NPTS (PQT), etc
Advanced Level Skills in MS Word and Excel
Strong communication (oral and written) skills
Flexible shift schedule and availability for weekend shifts

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

Facts and Figures

Division EXP - DHL Express (USA), Inc.
Business Unit DHL Express US
Location Erlanger, KY
Job Type Freight Transportation
Career Level Operatives
Responsible for
Reports to OCNT Control Center and Hub Support Supervisor
Hire Date 11/28/2018
Employment Type Permanent Full-Time
Contract Type
Working Hours
Shift Requirement Day time only
Relocation Offered None
Travel Required No Business Travel
Travel Extent None
Work Permit Required No

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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