Job description

Requirements

  • Entry level
  • No Education
  • Salary $100,000.00 - $125,000.00 gross per year
  • Memphis

Description

Company in the financial sector.


- Provide subject matter expertise and innovative solutions to project teams on multiple, complex projects in one or more of the following areas: HC quantitative and qualitative research, CX measurement, insight visualization and/or usability and design research
- Develop and implement creative and imaginative ways of displaying and disseminating insight bringing the consumer and insights to life in a manner that engages all stakeholders
- Use research and insight to drive cultural change within the organization and ensure stakeholders put customers at the heart of their planning and strategic thinking
- Manage the CEM platform and integrate all the elements making up the holistic voice of the customer (VOC)
- Support measures to increase the impact and visibility of consumer insight across the organization
- Strong understanding of emerging trends in consumer behaviors, technology, banking and other financial verticals and analytics that will inform development of best in class, human-centered design experiences


- Advanced degree in a quantitative discipline, e.g., statistics, applied mathematics, econometrics, economics or operations research
- 6-10+ years of work experience working in a data-centric business environment, preferably within the journey sciences sector
- 3+ years of managing a team of analysts and/or data scientists
- Strong communication skills diagnosing customer journey data to develop successful growth strategies with clients
- Proven comfort and intellectual curiosity for working with very large sets of data, pulling in relevant team members to address identified
- and sometimes undiscovered
- client needs
- Deep familiarity with customer analytics, including but not limited to demand forecasting, multi-touch attribution, customer segmentation, and lifetime value
- Eager to roll up your sleeves and dig into any problem in a fast-paced startup environment
- Full fluency in analytic/database management software such as SAS, SQL, SPSS or Access
Strong multi-tasking abilities, flexibility, and patience in a fluid environment

  • access
  • ms project
  • spss